StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers.

From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. In order to enable millions of users to explore, interact with, and participate in live events worldwide, we’re seeking a Strategy Analytics Manager to drive efficiency across the customer experience stack for both buyers and sellers, with the goal of reinvesting these efficiency gains into customer centric retention building growth. Location: Hybrid (3 days in office / 2 days remote) – New York, NY As a Strategy Analytics Manager, you’ll play a hybrid role at the intersection of analytics, strategy, product, operations and finance.

You’ll use analytics to identify high-impact efficiency opportunities and lead by influence cross-functionally to execute on these ideas. You’ll be partnering closely with engineers, analysts, operations and finance leaders.

What You’Ll Do

: Lead the customer experience efficiency strategy: Put in place the quantitative framework to measure efficiency and identify opportunities.

Benefits

to the P L. Own the multi-hundred million customer experience cost data platform end-to-end: define the model, build pipelines with Engineering/Analytics, and deliver accurate, near real-time views of cost, waste, and ROI. Attribute every dollar spent on customer experience: tie spend to policies, products, workflows and customer cohorts; reconcile with Finance to create one source of truth, available in real time.

Turn policy into P L: quantify the financial impact of operational and product choices; embed cost/benefit guardrails into planning, experimentation, and business cases. Bridge Operations and Finance: establish trust through crisp reconciliation, driver-based forecasting, and explainable variances – building confidence up to and including the CFO. What You’ve Done: 4-8+ years of experience in strategy, analytics, business operations, consulting or finance, ideally in a tech or marketplace environment; operating comfortably across business and Finance.

Excellent analytical and technical skills: strong SQL proficiency and a solid understanding of database architecture; you wouldn’t be out of place on an Analytics Engineering team. Track record as a highly effective operator: Demonstrated success in owning cross-functional initiatives from concept through execution. Exceptional communication: You simplify complexity, write tight narratives, and present confidently to senior leadership (up to CFO/COO).

Package: Prioritize your well-being with a comprehensive

package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

What We Offer

: Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.

Compensation

Package: Enjoy a rewarding

package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions. Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.

Strategy & Analytics Manager - Customer Experience Efficiency