Service Technician – STS360 Location: Dallas, TX Summary: STS360, a Dallas-based leader in physical security serving the Public Sector's state, local, and educational markets, is seeking a Service Technician to join our team. In this role, you'll diagnose, troubleshoot, and repair access control, CCTV, video surveillance, and intrusion alarm systems across the DFW area, with minimal overnight travel.

Key Responsibilities

: Service Technicians maintain and repair hardware, software, and other security systems at customer locations, including: Providing customer support by making service changes, recommending service options, and scheduling service calls Diagnosing the root cause of technical issues, then troubleshooting and repairing devices and cabling Training end-users and customers on equipment and software Communicating with customers to defuse anxiety or resolve conflicts Programming surveillance cameras, routers, and other equipment Upholding the highest installation standards in the industry Completing paperwork and service tickets promptly and professionally Required Knowledge, Skills, Licenses, and Experience: Solid communication skills, strong attention to detail, and the ability to work with little to no supervision 2+ years of experience with IP-based systems, physical security installation, and hardware programming Ability to read technical documents, drawings, and prints Valid Texas driver's license with a good driving record Ability to pass a background check Ability to obtain a Texas Private Security License, with support from STS360 Availability for occasional on-call shifts after hours

Compensation

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Benefits

: Starting hourly pay rate of $25+, dependent on experience Comprehensive health, dental, and vision insurance 2 weeks of PTO after a 90-day probationary period Paid company holidays and sick leave 401(k) plan with up to 3% match based on contribution level Company laptop Fuel card for transportation to service calls On-the-job training

Field Service Technician