ThermalWorks LLC has an exciting opportunity for a Technical Support Technician to join our team, working directly with Director of Service and focusing on serving as the front line of the Technical Service organization, providing first response, system validation, and high-quality data capture during events. In addition to core monitoring and escalation duties, the Technical Support Technician will support customer experience (CX) needs as required, enabling cross-time-zone continuity. Their role is execution-focused and operates within defined approval boundaries to support safe, timely decision-making by Technical Service leadership.

The Technical Support Technician needs to be agile, professional, trustworthy with confidential information and comfortable in a rapidly changing environment. The right person can work well both independently and with a team. ThermalWorks values efficiency and strives to maintain smooth operations.

Our primary focus is on providing an integrated cooling system for data centers and commercial buildings that dramatically reduces the energy demand, water consumption and cost of cooling. It transforms the economics and eco-metrics of commercial cooling with zero water solutions that outperform air- and water-cooled systems in any climate. ThermalWorks solutions are sustainable and cutting-edge.

For that reason, we are highly selective about the people we bring on board because our work depends on it. Change and progress happen quickly, and we must be able to trust one another to be honest, communicative, reliable and self-motivated. We seek ultra-creatives and superstar performers with a sense of humility and a hunger to make a positive impact in the world.

We offer flexibility and endless growth opportunities to those who can harness their skills and talents and identify how and where to use them to add value. ThermalWorks is one of several “inspired infrastructure” companies that work collaboratively under our parent company, Endeavour Energy, LLC. At the heart of this ecosystem is a diverse group of bright, passionate, dedicated people, working together to make a real difference for people and the planet.

ThermalWorks is looking for someone to join our team to help us move the needle toward sustainable change. Are you ready to join the journey?

Key Responsibilities

Include but are not limited to: Respond to alarms, calls, and tickets; validate mode, temperatures, flow, and unit status Capture trends, screenshots, and event timelines Execute approved runbook actions and stabilization steps Escalate potential SOO or efficiency concerns with evidence, not speculation Support EU CX as needed (time-zone coverage, coordination, data collection, escalation assistance) Authority / Limits: Overrides are permitted only when explicitly approved by the Director of Technical Service or Manager, Technical Support Operations All overrides must be documented, time-bound, and reviewed post-action No control tuning without approval Success Looks Like: Accurate, timely data capture that enables fast decisions Disciplined escalation with complete context Safe execution under pressure with minimal rework Travel required during the training period Skills

Requirements

Education / Experience HVAC technical school 2–4 years supporting HVAC, controls, or mission-critical systems Specific Skills / Abilities Spanish-speaking (Professional level) required 2–4 years supporting HVAC, controls, or mission-critical systems Basic understanding of chilled water systems and control fundamentals Ability to follow runbooks and escalation procedures precisely Comfortable in a 24/7 support environment; strong documentation habits Great Place to Work Enjoy… A fast-paced, entrepreneurial culture focused on innovation. A flexible, autonomous work environment. A culture of respect, learning and excellence.

Experienced, highly talented experts as team peers. Growth and travel opportunities.