Position Summary The Senior Digital Workplace Delivery Lead is a senior individual contributor responsible for leading complex digital workplace, end-user technology, and platform enablement initiatives across a global enterprise environment. The role drives delivery, adoption, communication, and operational readiness for initiatives involving ServiceNow, collaboration technologies, endpoint management, productivity tools, support workflow platforms, and related employee experience capabilities. This role operates within Infrastructure Operations and coordinates execution across engineering, operations, support, vendor, and business stakeholder teams.

It focuses on simplifying the technology landscape, reducing fragmentation, improving adoption, and enabling consistent ways of working through practical delivery leadership.

Responsibilities

Lead end-to-end execution of large or high-impact initiatives across end-user technology, collaboration platforms, productivity tools, device lifecycle programs, upgrades, and enterprise enablement efforts. Own delivery from planning through stabilization, ensuring initiatives are completed, adopted, supportable, and successfully transitioned into operations. Drive execution across multiple teams and workstreams where delivery depends on alignment between engineering, support, operations, platform owners, vendors, and business stakeholders.

Identify fragmented workflows, overlapping tools, inconsistent team practices, and delivery inefficiencies, then translate them into clearer and more repeatable execution models. Partner with technical and operational stakeholders to consolidate platforms, reduce redundancy, and move teams toward unified enterprise approaches where appropriate. Recommend practical delivery patterns that improve consistency across regions, business units, and support teams without adding unnecessary complexity.

Serve as the senior execution lead across engineering, infrastructure, service desk, operations, architects, platform teams, and vendors to ensure work is sequenced appropriately and dependencies are actively managed. Drive clear ownership, action tracking, escalation, and issue resolution across complex workstreams where there may be competing priorities or ambiguous accountability. Help break large initiatives into executable work packages and ensure completion is measured through operational outcomes—not just task closure.

Ensure each initiative includes support readiness activities such as runbooks, knowledge articles, service desk preparation, documentation updates, and transition planning. Validate that support teams understand ownership, escalation paths, operating procedures, and where to find accurate information once a change is live. Monitor post-go-live stabilization, identify adoption barriers, and coordinate remediation where teams revert to legacy workflows or non-standard tools.

Use ServiceNow as a core execution platform to coordinate delivery activities, manage related tasks and work records, support change processes, and provide visibility into progress and risks. Partner with process owners or platform teams to improve delivery transparency, reporting, and work orchestration for larger programs or operational initiatives. Support structured imports, work decomposition, and large-scale task coordination for enterprise efforts such as hardware refreshes, deployment waves, or support readiness activities.

Help teams adapt to new or consolidated workflows by defining practical guidance, usable implementation patterns, and sustainable support models. Identify adoption barriers early and coordinate remediation when teams struggle to adopt new standards, workflows, or tools. Measure adoption through operational indicators such as reduced legacy usage, improved supportability, clearer ownership, and stronger user experience.