THE POSITION Our roster has an opening with your name on it FanDuel is looking for a CRM Operations Senior Manager to own and evolve the operational strategy and execution of CRM across Sportsbook (SBK) and Predicts (PRE) products. This role sits at the intersection of marketing strategy, systems, and execution—ensuring CRM operations scale with the business while maintaining speed, quality, and customer impact. This role oversees a team responsible for high-volume, high-visibility customer communications that directly influence engagement and revenue.

The Senior Manager will drive operational excellence across intake, prioritization, QA, execution workflows, and reporting, while serving as a key partner to Product, CMP, Engineering, Analytics, Marketing Operations, and Marketing stakeholders. As FanDuel continues to scale, this role requires deep expertise across the CRM technology stack , strong systems thinking, and the ability to lead teams through operational change. Success in this role depends on building scalable processes, defining best practices, influencing cross-functional partners, and enabling teams through systems and structure rather than direct execution.

Responsibilities

outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

What We'Re Looking For

in our next teammate 4–6+ years of experience in CRM, lifecycle, or marketing operations, with demonstrated ownership of complex, large-scale programs 3+ years of people management experience, including managing managers and/or senior ICs Proven experience leading cross-functional initiatives involving systems, tooling, or operational transformation Deep expertise in CRM platforms and marketing technology stacks (Movable Ink strongly preferred) Strong understanding of CRM execution across email, push, in-app and emerging channels Demonstrated ability to design scalable processes, drive automation, and improve operational efficiency Advanced analytical skills with