Automotive Service Manager

About Carvana At Carvana, we sell cars but we aren’t car salesmen. Our promise is simple: we won’t sell a car to a customer that we wouldn’t sell to our own Mom. Period.

To make sure our cars are in first-rate condition, we’ve built multiple vehicle Reconditioning Centers around the country, where our cars are inspected, perfected, and photographed before reaching the Carvana website. Using our Carvana Certified 150-point inspection process, we’re able to verify that every vehicle meets our rigorous mechanical and cosmetic standards. We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience.

We are actively looking for passionate and talented individuals who can help us deliver on that promise. Think you’ve got what it takes to join our team?

What We’Re Looking For

Position Overview: The Line Lead, Build role is a front-line supervisor role, responsible for directly managing and developing a team of hourly associates in an Inspection Center to regularly achieve production targets. This role is not visa eligible. What you’ll be doing: Manage the movement of cars into and out of the Inspection Center safely for repairs, while meeting or exceeding set production and quality goals.

Meet or exceed inventory production goals on a daily, weekly and monthly basis. Oversee day-to-day activities of assigned team; identify team’s strengths and weaknesses; determine areas of opportunity and the appropriate steps to improve. Engage assigned team, provide appropriate coaching, development and performance management; offer feedback and demonstrate desired skills.

Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana’s Values. Proactively communicate information to team members, providing clear understanding of expectations, performance measures, and goals. Prevent and resolve conflict among team members.

Monitor and ensure adherence to systems, policies, procedures, and performance standards. Review and approve identified mechanical and physical defects of incoming inventory. Lead a team of production associates and partner with the Inspection Center General Manager to repair or reject inventory based on estimated cost of repairs and/or the overall quality of the vehicle.

Train a team of production associates using Quality Control standards to identify and complete repairs effectively and efficiently the first time, minimizing re-checks and delays in production. Identify and complete repairs effectively and efficiently the first time, to minimize re-work and delays in production. Conscientiously work in ways that decrease the possibility of injury to yourself or other team members in the shop due to spills or other preventable hazardous conditions.

Effectively manage multiple associates, including ensuring appropriate employee development and performance management.

Requirements

we want to share with you. High School Diploma or GED equivalent Experience using computers Must be at least 18 years of age Demonstrated functional expertise in one or more areas pertaining to Carvana’s reconditioning process Demonstrated understanding of our current reconditioning processes and lean principles Valid unrestricted driver’s license with a clean driving record in the last 3 years. Must be able to lift up to 60 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels Requires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance.