Position Summary The Pro Services Specialist is responsible for delivering an exceptional experience to professional customers by supporting the daily operations of the Cancos PRO Services pickup counter . This role serves as a key point of contact for customers, assisting with order management, customer support, pickups, delivery coordination, and issue resolution. The Pro Services Specialist partners closely with the showroom, warehouse, and sales teams to ensure a seamless customer experience and drive business growth.

Responsibilities

· Execute the PRO Services Blueprint to create a best-in-class experience for professional customers. · Support the daily operations of the PRO desk, including answering phone calls, managing customer orders, processing order updates, and providing follow-up communication. · Assist customers with product inquiries, order status updates, and issue resolution in a professional and timely manner.

· Coordinate customer pickups and ensure a smooth, efficient, and courteous pickup experience. · Communicate regularly with warehouse personnel to facilitate accurate order fulfillment, pickups, and deliveries.

Requirements

· Collaborate with showroom and sales teams to identify opportunities to support and grow PRO customer relationships. · Develop and maintain a strong understanding of company products, with a particular focus on setting materials and related products. · Assist with store initiatives, promotions, and operational projects as assigned.

· Address customer concerns and escalations while maintaining a high level of customer satisfaction. · Maintain accurate customer records and order documentation. · Support continuous improvement efforts to enhance operational efficiency and customer service.

· Contact and collaborate with delivery drivers to ensure best possible customer service, delivery planning, and delivery information.

· Ability to stand, walk, and move throughout the store for extended periods. · Ability to occasionally lift and move products or materials up to 50 pounds. · Ability to work in a retail and warehouse environment as needed.

Qualifications

· High school diploma or equivalent required. · Previous customer service, retail, sales support, or order management experience preferred. · Experience working with contractors, builders, or professional trade customers is a plus.

· Strong communication and interpersonal skills. · Excellent organizational and time management abilities. · Ability to multitask and prioritize effectively in a fast-paced environment.

· Strong problem-solving skills and attention to detail. · Proficiency with computer systems, order management software, and Microsoft Office applications. · Ability to work collaboratively across multiple departments.

Pay Transparency

$19.50 $20.50 USD

BENEFITS

Medical Dental Vision Employer Paid Basic Employee Life and AD D Insurance Employer Paid Long Term Disability Flexible Spending Accounts Voluntary Short-Term Disability Voluntary Life and AD D Insurance Voluntary Accident Insurance Voluntary Critical Illness Insurance EEO At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to speak or hear.