WE HAVE CREATED A WORLD WHERE ART AND SCIENCE ARE BEST FRIENDS Known is a modern marketing company engineered for the unprecedented opportunities and challenges facing marketers today. We are about 200+ people strong, pairing PhD data scientists with award-winning creatives, strategists, engineers and expert research teams to produce some of the most innovative and cutting-edge creative work in culture. We believe that when creative truly collaborates with science, strategy, and technology, amazing things can happen.

Ad Age touted that “Known may be the ultimate example of a full-service agency,” and honored us with two prestigious recognitions this year: #3 on The A-List as one of the top agencies in the world, and Ad Age’s Data Insights Agency of the year for the second year in a row . Without our incredible partnerships with our clients, spanning across the leading brands in finance, technology, entertainment, media, CPG, real estate, and many other categories, honors like this could not be possible, and also have helped us earn additional awards and recognitions over the years like: Emmys, Clios Entertainment and Sports Awards, Effies, Cannes Lions Awards, ProMax Agency of the Year, and Digiday’s Most Innovative Media Agency to name a few. We couldn’t create this award-winning work without seeking out and hiring the best talent.

What does it mean to be a Knowner? We are curious innovators, knowledge-hunters who are constantly challenging ourselves to do better and be better for our clients, for our team and for our world at large. BUT ENOUGH ABOUT US, LET'S TALK ABOUT YOU You will serve as a primary point of contact for staff requiring technical assistance.

In this role, you will be responsible for maintaining the operational integrity of hardware, software, and key SaaS platforms, while overseeing the comprehensive lifecycle of onboarding and offboarding procedures. This position prioritizes user support, with the remaining time allocated to assisting with the administration of SaaS environments and developing process automations designed to enhance operational efficiency and reduce repetitive tasks.

WHAT YOU’LL DO

Frontline support As a key member of the IT Support team, manage incoming requests. Triage, prioritize, and resolve tickets within the SLA. Provide hands-on and remote support for macOS and Windows devices, covering setup, deployment, troubleshooting, and repair coordination.

Assist employees with day-to-day issues across Zoom, Slack, Google Workspace, Microsoft 365, and other tools. Run onboarding and offboarding end-to-end: provision accounts, devices, and access for new hires, and fully deprovision when employees exit. Manage and troubleshoot Apple and Windows laptops and Apple mobile devices.

Identify recurring problems and document fixes in a shared knowledge base for faster resolution across the team. SaaS administration Working with the Infrastructure team, perform basic administration across our SaaS infrastructure, including Slack, Google Workspace, Microsoft 365, Entra ID, and the Atlassian suite. Manage user access and group membership, including App provisioning through Lumos and Entra ID.

Keep configuration and change work aligned with company ITIL practices. Automation and AI Identify manual processes that can be automated and propose a solution. Build and maintain workflow automations to remove repetitive support and provisioning tasks.

WHO YOU ARE

AND WHAT YOU HAVE Minimum 5 years IT and IT support experience Hands-on experience in an IT support or helpdesk role supporting both macOS and Windows. Experience supporting C-Level executives and with “White Glove” support Experience supporting conference room AV hardware and software, in particular Zoom Rooms. Familiarity with identity and access management (SSO, MFA, Entra ID) and endpoint management (Jamf, Intune).

Familiarity administering Google Workspace and Microsoft 365.

IT Support Administrator