GTM Strategy & Operations - Global Account Management

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff.

Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time.

As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role As the Manager , Growth Strategy & Operations for Square’s Global Account Management business, you will help design, execute, and scale the strategies and systems that deepen seller relationships, expand revenue, and maximize lifetime value across our global base of sellers. You'll focus on how Square grows with its existing customers, optimizing for retention, reducing churn, and driving expansion and multi-product adoption across regions, segments, and industries. This is a builder's role at the intersection of growth strategy, revenue operations, and go-to-market engineering: you’ll pair traditional strategy work with book building, coverage models, KPI frameworks, and performance analysis with a strong bias toward automation and AI.

A meaningful part of your impact will come from streamlining and automating the operational engine behind Account Management. You'll partner closely with our Account Management, Data Science, Data Engineering, CRM, and Product/Eng teams on AM-focused tools and analysis to turn strategy into scalable, well-instrumented systems. Success looks like clearer strategy, faster and more reliable operations, and Account Managers who spend more time with sellers and less time on manual work.

This role requires a strong combination of strategic thinking, operational excellence, and executive influence. You will report to the Director of Growth Strategy & Operations, Global Account Management. You Will Growth and Retention Strategy Help define and operationalize the Account Management strategy, with a primary focus on retention and churn reduction across segments and regions.

This includes building and executing playbooks for key churn drivers. Size opportunities and build the business cases that shape coverage models, book construction, and engagement plays for existing sellers. Revenue Operations & Performance Management Build and maintain the operational cadence of the AM org: Book building and account assignment, pipeline hygiene, and rules of engagement.

Partner with Data Science and Finance to define KPIs and stand up dashboards and WBR/MBRs that run performance analysis and post-initiative impact reviews, translating complex data into clear narratives and actionable recommendations. Operational Automation & AI-Driven Experimentation Streamline and automate the manual work that slows Account Management down: book building, Slack question triage, data enrichment, reporting, and routine workflows end to end. , Salesforce, Clay, and workflow tools).