Assistant Manager - Off-site Services

5 hours per week) Salary: £26,042 - £30,281 per annum Location: Exeter, EX2 8ED Closing date: Thursday 6th August 2026 Interview date: 19th & 20th August 2026 We're recruiting an Assistant Manager – Offsite Services to lead and streamline our home-based pet operations in Devon! In this role, you'll ensure that every pet finds the perfect match with their new family as quickly as possible, while maintaining top-quality care for both our pets and clients throughout the entire adoption journey. Join us in making a difference, one pet at a time!

Our Devon centre has a wonderful group of dedicated people with varying skills that meld into one team with one mission: to help as many pets as possible. We help pets through our two main services, Home Direct and our fostering network of over 80 volunteer foster carers. In this role, you’ll play a key part in ensuring exceptional care for both pets and clients while making well-connected, efficient decisions that prioritise pet welfare.

As the leader of our home-based pet operations, you’ll oversee the smooth running of daily activities, acting as the subject matter expert in practical animal handling and assessment. Your goal will be to prepare pets for adoption as quickly and effectively as possible. You’ll work closely with your team to ensure timely pet assessments, behaviour management, and training, while providing full support to foster carers.

You’ll also be responsible for achieving pet-related targets, ensuring your team of Pet Welfare Assistants and Foster Coordinators maintains the highest standards of animal care and adheres to national processes in case management. Since we don’t have cattery or kennel facilities, innovation and teamwork are essential to address the most urgent cases effectively. Motivating and managing your team is central to this role, enabling the centre to provide top-quality home-based pet care while helping your team develop professionally.

5 hours per week and you will be required to work 1 in 3 weekends. You’ll be a great people manager, bringing finely honed skills from your experience in an animal-related environment, along with expert knowledge of pet welfare and care. As a dynamic and innovative leader, you know how to inspire and motivate your team, driving continuous improvement.

You’ll lead a team of Pet Welfare Assistants and Foster Coordinators, empowering them through effective management and coaching. With excellent communication skills, you adapt your approach for different audiences, ensuring your message resonates. While juggling multiple tasks, you remain calm and organised, making confident decisions in high-pressure situations.

Your strong analytical skills enable you to monitor and evaluate effectively, implementing meaningful improvements. ” Your emotional intelligence and empathy will shine as you support your team and the public, creating a compassionate and effective workplace. Knowledge, skills, and experience Significant experience in managing a team.

Significant experience in delivering high level Customer service in a fast-paced environment. Significant subject matter expertise and application of pet welfare and handling of domestic animals High standard of verbal and written communication. Current full driving licence The ability to demonstrate, understand and apply our Blue Cross values It would be great (but not essential) if you also had: Performance management and improvement experience.

Experience working with volunteers. Understanding of safeguarding issues. Want to know more detail?

Great! We have attached the job description which hopefully gives you everything you need. How to apply Click the apply button below and complete the online application process before the closing date on Thursday 6th August 2026.