Customer Onboarding Manager

me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. me once and seamlessly login across websites without having to create a new login and verify their identity again. me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations.

me to verify communities and user segments to honor service and build more authentic relationships. me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity.

me/ . me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL.

Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings. me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences.

Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found here . me is a high-growth digital identity network with over 170 million members. We simplify how individuals securely verify and share their identity online.

Our mission is to make the world a more trusted place by enabling access to critical services across government, healthcare, financial services, and more. me's identity verification solutions. You will guide customers from kickoff through launch, working cross-functionally to ensure they are set up for long-term success.

me's strategic and enterprise accounts — including government agencies, healthcare organizations, and large commercial customers — and requires the ability to manage complex, high-stakes implementations with multiple stakeholders across technical, legal, and executive functions.

Responsibilities

Serve as the primary point of contact during onboarding, ensuring customers feel supported and informed at every stage. Lead end-to-end implementation projects — developing project plans, defining success criteria, and managing timelines to keep stakeholders aligned. Collaborate with internal teams (Product, Engineering, Compliance, Customer Support) to deliver solutions that meet customer needs.

Identify risks and blockers early, escalate when needed, and drive resolutions that keep projects on track. me's platform, tools, best practices, and support resources to ensure successful adoption. Facilitate stakeholder communications and manage expectations throughout the onboarding lifecycle.

Document onboarding activities and lessons learned, contributing to the continuous improvement of onboarding frameworks and resources.

Qualifications

Required: 5+ years of experience in onboarding, implementation, or program/project management roles. Experience supporting enterprise or strategic accounts with long implementation cycles and multi-stakeholder environments is required. Strong organizational and problem-solving skills; comfortable managing multiple projects simultaneously.