Technical Program Manager Cloud Infra, Data, Validation Platforms

About Zipline Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably.

Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth.

Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About You and The Role You will be Zipline’s Technical Program Manager for Cloud, Data Validation Platforms, part of the Program Management team, and partnering day-to-day with Cloud Infrastructure, Data, Maps, Autonomy, Validation, and Operations.

This role owns execution of the platform capabilities that enable safe, repeatable launches and fleet scale: cloud and on‑prem infrastructure, data ingestion and analytics pipelines, CI/CD and developer productivity systems, simulation and hardware‑in‑the‑loop (HIL) validation environments, and telemetry/logging backplanes. Your work directly affects fleet availability, launch cadence, and safety validation—delays or regressions reduce delivery reliability to hospitals, retailers, and government customers. You will be based in South San Francisco, expected onsite at least 4 days/week, and available for occasional evening or weekend launch windows and incident response.

What You'Ll Do

Own end-to-end programs with clear, measurable outcomes: define goals, milestones, success criteria and delivery schedules for platform initiatives spanning cloud/on‑prem migrations, data pipeline reliability, CI/CD latency reductions, and HIL throughput improvements. 9% platform availability for developer environments during release windows. Prioritize and sequence work across infra, data, autonomy, validation, product, security and field ops; resolve cross-team tradeoffs (cost vs.

latency vs. fidelity) and enforce rollout readiness gates tied to launch criteria. Lead migrations and rollouts: own migration plans, rollback strategies, runbooks, operator training, and phased rollout checklists for on‑prem/cloud changes affecting validation or production fleets.

Set and report program metrics: create dashboards, define SLIs/SLOs/SLAs, run weekly program reviews, and present progress, risks and mitigations to senior leadership. Drive operational readiness and incident follow‑through: coordinate pre-launch readiness reviews, lead postmortems, and track remediation through closure with owners.