Manager, Account Management - Intermodal Operations

Schedule: Full Time Job Type: Hybrid Salary Type: Salary Req #: 2934

About The Role

An Operations Manager, Intermodal Operations sets the strategy across their team, supporting intermodal account operations for customers across the brokerage and transportation management lines of business. Working closely with their stakeholders and senior leadership, they fully understand the levers that drive key performance metrics. They are expected to create operational efficiency within their team, drive adoption toward process improvement, and demonstrate strong management and team development capabilities.

They are a visible leader with broad influence and relationships across the organization. This person will manage a team consisting of operations coordinators and account managers in the US and MX. At this level, they are expected to drive team efficiency, improve account service and financial health, and regularly use data in internal and external stakeholder engagement.

They should be comfortable presenting to customers, crafting account strategy, and driving team accountability. What the Candidate Will Do: Effectively translate business unit goals into an operational plan for their team. Identify problems before they surface and solve key pain points for Uber Freight customers and the Uber Freight internal org.

Build and inspire a culture of high quality customer service across the Uber Freight organization. Allocate team resources appropriately to meet objectives. Build a data-driven culture of continuous improvement, form relationships across the organization, and manage through conflict appropriately.

Influence the broader organization on the importance of customer obsession and defect reduction. See and unlock new business opportunities with measured impact to company objectives Seek opportunities for account growth and reducing accessorial losses.

Qualifications

Bachelors degree and/or 4+ years of working experience 2+ years of experience in the Freight industry, particularly in Intermodal 1+ years of managerial experience

Preferred Qualifications

Strong organizational skills A bias for using data to make informed decisions Experience working with hybrid teams and stakeholders to accomplish business goals History of setting a vision for a team, especially through use of data Trusted advisor across their peer group

Benefits

like a company sponsored health plan, dental and vision

, 401k match, financial and mental wellness

, parental leave, short- and long-term disability coverage, life insurance and more.

Compensation

S.

depending upon the role. Illinois: The target base salary is between $73,000-90,000 About Uber Freight Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions.

That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. com .

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EEOC Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer.