Host/ Reservationist

COTE, the carnivorous vision of proprietor Simon Kim, blends the dining experience of Korean Barbeque together with the hallmarks of a classic American Steakhouse. The result is a unique, convivial and interactive atmosphere, accompanied by the highest quality USDA Prime beef, an impeccable 1200+ label wine list, and a suite of classic-but-creative cocktails Smokeless grills in every table, combined with cuts from our in-house dry aging room, ensure that every morsel of steak is hot, fresh, and caramelized every bite. At COTE, we follow a simple mantra: 🥩 + 🔥 + 🍸 = 😊 The Host/Reservationist is a dynamic hospitality professional who plays a key role in creating a seamless and welcoming guest experience from the first point of contact through departure.

This dual-role position is responsible for greeting and seating guests, managing reservations, responding to phone and email inquiries, and ensuring the smooth operation of the front desk and guest flow. Hosts warmly welcome customers upon arrival, maintain the front entryway and coat check area, oversee coat check service, conduct table and restroom checks, and provide memorable interactions throughout the guest experience. As Reservationists, they handle all incoming inquiries via phone and email, manage reservation bookings, and coordinate closely with the restaurant and Events teams to maintain the flow of the reservation book and overall service.

This role requires a poised, polished, and detail-oriented individual with excellent communication skills, a strong sense of organization, and a passion for hospitality.

Responsibilities

: Job duties and

include, but are not limited to the following: Completes all assigned side work related to opening and closing the front desk, coat check, and customer restrooms. Maintains a clean and orderly front desk with all restaurant collateral fully stocked at all times. Warmly welcomes all incoming customers, checks-in their reservation, and escorts them to their assigned table.

) are stocked. Offers coat check assistance to all customers with coats, bags, luggage, umbrellas, etc. Maintains all tools of the position.

Updates all table statuses to the podium throughout service. Performs restrooms checks and maintains all restroom cleanliness: restocks supplies, empties trash and hand towel bins, wipes down counters, ensures that toilets, faucets, and sinks are all functioning. Communicates to management when there are deep clean or facility issues in the restrooms or restaurant at all times.

Clears and sets tables in between seatings. Ensures every table is perfectly set prior to seating customers. Communicates with management in real time when there are seating delays or unsatisfied customers.

Updates client profiles on the reservation system with details such as birthdays, preferences, allergies, and more based on interactions from the team. Performs Google searches and keeps thorough and up-to-date profiles on all customers and reservations. Reports to each scheduled shift on time, in uniform, and ready to work.

Responsible for training new employees as assigned. Assists other stations or areas of the restaurant when requested by management. Completes all assigned side work related to opening and closing the reservations desk, phone lines, and email lines at Gracious Hospitality Management.

Communicates to the Lead Reservationist and Reservations Manager where there are overbookings or anomalies on the reservations grid. Maintains a clean and orderly work station, and a clean office environment.