Manager, HRBP- NORAM

What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners.

And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024, but we're just getting started.

How You'll Make an Impact: As the Manager, HRBP , you will be a strategic partner to senior leaders and a key point of support for Cloudbeds team members across North America and Canada. In addition to serving as the HRBP for one of our global business units: Customer Success Onboarding You will help shape organizational effectiveness, strengthen leadership capability, guide culture and team member relations, and contribute directly to our global People strategy. You will work closely with HRBPs, People Ops, Talent Acquisition, Payroll, Workday/Systems, and senior leadership at all levels — Leads, Managers, Directors, VPs, SVPs, and C-level executives.

This is a highly visible, strategic role critical to a growing and complex region. In this role, you will also be responsible for managing confidential and sensitive team member information, supporting internal audits, and coordinating region-specific compliance initiatives. You will collaborate closely with cross-functional teams, leverage HR systems like Workday for data accuracy and reporting, and contribute to continuous improvement of HR processes.

Given the scope and autonomy of the role, this position requires a solid understanding of regional employment practices, strong analytical skills, and the ability to work independently across time zones. Our People Team: We’re a globally distributed, multicultural People Team spanning North America, Latin America, EMEA, and APAC, and that global footprint isn’t just a fact, it’s a strength we fully embrace. Our team brings a rich blend of perspectives, experiences, and cultural fluency that fuels everything we do, from nuanced people strategies to inclusive systems and scalable processes that work for everyone, everywhere.

We collaborate with heart and hustle. Despite time zones and borders, we operate with high trust, clear communication, and deep mutual respect. Whether we’re partnering with hiring managers, leading HR transformation, supporting regional teams, or crafting intentional team member experiences, we show up for each other and for the people we serve!

This is a team where empathy meets execution. Where people who thrive are those who are curious, proactive, globally minded, and genuinely passionate about making Cloudbeds a place where every team member can do their best work. We’re not just People Team, we’re culture shapers, problem solvers, strategy supporters, and people-first builders.

What You'Ll Do

: Strategic HR Partnership Serve as the primary HRBP for: Customer Success Onboarding Partner with leaders across multiple levels to understand business needs and align People strategies. Lead organizational design, workforce planning, leadership coaching, talent programs, and change initiatives. Provide strategic insights to help build inclusive, high-performing teams.

Team Member Relations and Culture Manage and resolve complex team member relations with confidentiality and strong judgment. Support development conversations, performance management, corrective actions, and conflict resolution. Partner on global and regional engagement and culture initiatives.

Regional Employments and Contractor Compliance Assist with documentation for legal matters, investigations, or claims.