About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About The Role

: As a Senior Agent Architect at Parloa, you will play a key role in transforming customer service with AI Agents. In this customer-facing role, you will support the implementation of Parloa's solutions, enhancing customer experiences for clients and partners. Using your expertise in Large Language Models (LLMs), Prompt Engineering, NLP NLU conversational design, and integration platforms, you will craft effective AI workflows and build connections to enterprise systems and ensure quality, performance, and end-to-end operational readiness.

You will design, prototype, and validate conversational solutions for AI agent deployments, including the integration layer that connects Parloa's platform to customers' existing technology stacks, and guide customers and partners in maximising the value of Parloa's AI solutions. Areas of ownership: Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners.

Requirements

and design precise prompts for reliable, user-aligned behavior. Simplify complex workflows and processes into digestible conversational components, enabling LLMs to handle challenging tasks effectively. , SSML, Lexicons, Regex) to align with customer brand standards.

, CRMs, ERPs, ticketing systems, contact center platforms) via integration platforms and APIs to deliver end-to-end enterprise solutions. Collaborate with Forward Deployed Engineers on complex or custom integration scenarios that go beyond standard integration capabilities. g.

Product, Agent Integration Engineering, or Sales) and the customer. Apply structured testing approaches to validate AI agent behaviour, quality, and performance under real-world conditions. Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team.

and craft LLM prompts that align with desired outcomes Entrepreneurial mindset with initiative, results orientation, and ability to identify opportunities for impact Proficiency with advanced prompting strategies such as chain-of-thought prompting, few-shot learning Strong project and stakeholder management skills, with passion for meeting milestones and effective communication Analytical and critical thinker with expertise in risk assessment, problem-solving, and strategy, plus solid knowledge of data structures, system integrations, and enterprise APIs Familiarity with API authentication patterns (OAuth, API keys, JWT), data transformation and field mapping logic Proficiency in REST API design, JSON/XML data structures, and API testing tools (Postman, etc.) Experience reading and consuming API documentation across enterprise SaaS platforms (CRMs, ERPs, contact center platforms) Exceptional attention to detail and logical thinking, with a proven ability to identify and

Who You Are

: 3+ years of experience in enterprise customer-facing roles, with proven expertise in conversation design and AI agent development to create engaging and intuitive conversational experiences Ability to analyze customer

Senior Agent Architect (UK)