Auto Title Administrator

Pay Range: $18-$20 hourly About Us ADESA, a Carvana-owned company, currently operates in over 50 locations throughout the US. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services, including repair, reconditioning, and auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America, from retail to commercial, OEM & more.

We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do. We’re excited about the future!

As an industry leader, ADESA is poised for a multi-year expansion, including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!

Role and Team Reporting to the Office Manager, Commercial Accounts Manager, or other designated manager, the Title Administrator reviews and processes automotive titles through the auction process in a customer-facing environment.

Responsibilities

Act as the first point of contact to onsite visitors who enter the front office, including internal and external customers and vendors, and third-party visitors. Direct or guide visitors as appropriate. Assist customers at the front counter, primarily to support title needs, but may provide general customer service as needed.

Accept, review, and analyze titles for accuracy and completeness. Identify corrections or additional documentation required for title processes.

Requirements

. Communicate

with managers, customers, and team members.

Submit requests for duplicate titles or other documentation Verify buyer, seller, and vehicle information in internal databases and title paperwork; review odometer readings, release of liens, customer and payment status Identify and prepare titles to send to customers Accurately enter and update information in the internal databases. Process payments (no cash handling). Verify flooring plan payments.

Maintain a filing system for titles and other documents. Run and review reports, customer worksheets, vehicle inventory, and title lists to identify Answer phones in a professional manner; discern the caller’s needs, respond, or transfer to the appropriate department. Make outbound telephone calls to customers regarding payment status and collections.

Able to safely drive a variety of make/model/sizes of vehicles Proficiency with computer systems and applications ADESA Values Our Next Customer May Be Y

Qualifications

High School diploma or GED preferred Notary certification preferred May require active certification from state Department of Motor Vehicles for Title and Registration processing, depending on location. 1 year of previous automotive title experience preferred, typically obtained from an auction, dealership, or state motor vehicle department.