io is seeking an enthusiastic and detail-oriented Customer Onboarding Manager to join our dynamic Onboarding team. As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed customers with the onboarding process, ensuring a seamless and successful transition to the Smartly platform.

Responsibilities

will involve working closely with Sales and Customer Success teams to deliver optimal onboarding plans and solutions tailored to our key customers.

What You’Ll Do

io's products and services, understanding the platform's capabilities and effectively communicating and implementing solutions for potential and new customer needs. Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly platform, enabling our Tier 1-3 key customers to achieve their business objectives. io.

Key Tasks: Training clients on all key aspects of Smartly’s platform. Showcase how to set up reporting views to provide customers with clear visibility into their campaign performance and key metrics. Show how to use feeds to create automations and streamline customer workflows, optimizing efficiency and effectiveness.

Tailor the onboarding journey to each customer, understanding their specific challenges and finding solutions within the Smartly tool to drive product adoption and address any gaps. io as needed. Collaborate with relevant teams to qualify each case and ensure that all sales promises can be successfully delivered, fostering a culture where a deal is not considered closed until the customer is successfully onboarded.

Create visually appealing and effective decks using Google Slides to communicate onboarding plans, campaign strategies, and performance insights to customers. We’re looking for someone who... Has 3-5 years digital experience ideally ideally with exposure to both paid social (Meta) and programmatic media buying Strong understanding of digital advertising platforms and tools.

Experience working with Google Sheets, utilizing its features and functions effectively. Proficiency in creating visually appealing and impactful presentations using Google Slides. Excellent communication and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders.

Detail-oriented and highly organized, with strong project management skills. Problem-solving mindset and ability to navigate complex situations. Self-motivated and proactive, with the ability to work independently and prioritize tasks.

Ability to thrive in a fast-paced and collaborative team environment. Bachelor's degree in a relevant field or equivalent practical experience. io journey.

Help shape the onboarding experience and play a vital role in accelerating our customers' time-to-value and long-term partnership.

What We Offer

You...

Benefits

401K plus matching equity grants for all new Smartlies Wellness benefit learning reimbursement opportunities Volunteer time off days company donation matching opportunities And so much more… Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook !

Base Pay Range

for this position is as mentioned below per year, plus an annual performance bonus. We take into consideration an individual’s background, expertise, and experience in determining final salary.