At Appfire, we believe that great work happens when people get to choose how they work. After 20 years of creating software that empowers teams to break silos and collaborate seamlessly, we've learned that one size does not fit all. We’re a team of 800+ employees, working remotely across 28 countries.

Our flagship products include: Appfire Flow, JXL, Comala Document Management, 7Pace Time Tracker, Jira Misc Workflow Extensions, and BigPicture. com/resources/resource-library/customer-stories Appfire is seeking a detail-oriented and analytically minded Partner Program Operations Manager to power the operational engine behind Appfire’s channel partner program. This role is responsible for the systems, data, and processes that keep the partner program running smoothly—from portal access and program compliance tracking to LMS administration, support ticket management, and program performance reporting.

Reporting to the Sr. Manager, Partner Programs on the Channel Marketing and Programs team, this role sits at the intersection of operations, data, and partner experience. The ideal candidate brings strong analytical instincts, a systems-oriented mindset, and a proactive approach to surfacing insights that enable data-driven decisions.

If you are energized by bringing order to complexity and thrive in an operational role with real program impact, this role is for you.

What You Will Do

Own tracking, reporting, and analysis of channel program metrics and OKRs, ensuring leadership and stakeholders have timely, accurate visibility into program health and performance.

Benefits

utilization, and pipeline impact. Proactively bring forward analysis and recommendations to enable data-driven decisions on program design, partner investment, and operational improvements. Partner with channel leadership to define and refine KPIs as the program scales, ensuring measurement frameworks stay aligned with business objectives.

usage across the partner base, identifying trends in engagement and flagging underutilization or anomalies for follow-up.

are provisioned accurately and on time as partners achieve or change program tiers. Support program compliance reviews and maintain documentation that enables consistent, auditable program administration. Manage partner access to the partner portal, including onboarding new partners, provisioning permissions, and handling access changes or deprovisioning.

Ensure portal access reflects current partner tier and program status, maintaining accuracy as partners join, advance, or exit the program. Collaborate with web and content teams to flag operational issues affecting portal usability or partner experience.

, and general program inquiries. Respond to internal and partner data requests in a timely manner, pulling accurate reporting and program data to support business reviews, partner conversations, and strategic planning. Identify recurring support issues and work cross-functionally to address root causes through process improvements, documentation, or portal enhancements.

Monitor and evaluate the performance of the partner-facing chatbot, tracking metrics such as resolution rate, escalation volume, and partner satisfaction. Identify gaps in chatbot responses and work with relevant teams to update content, improve routing logic, and expand coverage of common partner questions.

Requirements

met, and advancement eligibility.

Senior Partner Program Operations Manager