Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed.

Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! We are currently hiring for a Director of Operations: Security.

The Director of Operations is responsible for the daily operations of the region. This role is accountable for serving clients, staffing, reporting, procedural and company policy compliance. The Director of Operations must oversee and ensure accuracy of billing, payroll, and the collection for services rendered in addition to maintaining overall contract performance and margins.

This position will provide support for the Branch Manager and Vice President of the region by developing and fostering positive working relationships with employees and clients. The Director of Operations is the primary point of contact for all operational management functions pertaining to the Operations personnel. The Director of Operations is responsible to the Branch Manager and/or Vice President to oversee and efficiently implement all aspects of operations by providing quality service to our clients; ensuring these accounts are operated in a manner consistent with established policies, contracts, and applicable laws.

MUST CURRENTLY RESIDE IN HOUSTON, TEXAS These tasks should be completed within the following: DAILY: • MEET WITH SCHEDULERS AND ROAD SUPERVISORS TO ENSURE CLIENT EXPECTATIONS ARE MET AND THE PROPER TOOLS ARE IN PLACE FOR CONTINUED SUCCESS. • REVIEW TRACK TIK KPI’S IN ORDER TO MAINTAIN CONTROL OVER OPERATIONS. • ADDRESS ANY ISSUES, PROVIDE FEEDBACK TO ENSURE THAT THE NEEDS OF YOUR INDIVIDUAL CLIENT(S) ARE HEARD AND ARE BEING MET.

• MANAGE AND CONTINUOUSLY DEVELOP ASSIGNED TEAM MEMBERS WHICH ARE DIRECT REPORTS. • MAINTAIN OFFICE AREA UPKEEP; COORDINATE WITH ALL WHO SHARE YOUR SPACE TO ENSURE THAT THE OFFICE HAS A PROFESSIONAL LOOK AND IS KEPT ORGANIZED, FREE OF CLUTTER AND THAT ITEMS ARE BEING PROPERLY USED. • DEVELOP AND MAINTAIN CONSISTENT AND PRODUCTIVE CLIENT RELATIONS FOR CONTINUED SUCCESS.

CLIENT CONTACTS SHALL BE VISITED AT LEAST ONCE (1) BI-WEEKLY. AN OPS MANAGER SUMMARY IS EXPECTED TO BE SUBMITTED TO THE BRANCH MANAGER AND/OR VICE PRESIDENT AT THE CONCLUSION OF EACH WEEK (EOD THURSDAY). • COORDINATE WITH RECRUITING, SCHEDULING, BRANCH MANAGER AND/OR VICE PRESIDENT TO REMAIN INFORMED OF BUSINESS NEEDS AND EVOLVING EXPECTATIONS.

FREQUENT MEETINGS AND COMMUNICATIONS ARE NECESSARY FOR SUCCESS. • ASSIST IN ENSURING THE MINIMLIZATION OF NON-BILLABLE OVERTIME AT YOUR ACCOUNTS. • CONSISTANTLY REVIEW EMAILS, TRACKTIK REPORTING AND THE UPKEEP OF THE FOLLOWING: NEEDED CORRECTIVE ACTIONS/DISCIPLINARY MEASURES WITH RELATION TO PERSONNEL, SUPPLIES/EQUIPMENT, UNIFORM ITEMS, AND SPECIFIC SITE NEEDS.

FREQUENTLY RESPOND TO THESE COMMUNICATIONS, DIRECTING GOALS AND TASKS. • INSPECT THE UPKEEP OF ALL SITE VEHICLES, GOLF CARTS, AND EQUIPMENT. VEHICLES, GOLF CARTS AND EQUIPMENT ARE NOT FOR PERSONAL USE.

EATING AND DRINKING (LIQUIDS OTHER THAN WATER) ARE PROHIBITED INSIDE THE VEHICLE. VEHICLES, GOLF CARTS AND EQUIPMENT SHOULD BE HANDLED AND OPERATED WITH GREAT CARE AND RETURNED IN THE SAME CONDITION IT WAS PROVIDED IN. • EVALUATE AND VALIDATE WORKER COMPETENCY TO MAINTAIN THEIR CUSTOMER CENTRIC ROLE.

• CONFIRM SITE ACTIVITY VIA SITE VISITS, PHONE CALLS, AND REMOTE CAMERA ACCESS.