Customer Service Executive Reporting to: Customer Service Manager Location: Hybrid - Johannesburg Hours: FTC, Full Time - Monday to Sunday, 8am – 8pm UK hours, you’ll be working on a shift rotation (including weekends and bank holidays) About YouFibre We’re not just the average broadband provider. We are fast, fair and changing the category for the better. Ground-breaking speeds up to 8000 Mbps, no mid-contract price rises, great deals for everyone.

We do the right thing for our customers. We're a passionate team, driving for progress and our culture reflects it. Here at YouFibre the customer is our main focus as we are on a mission to provide the best service and customer experience in the telecommunication world.

We treat our customers with the utmost respect, and strongly believe that our customers should always be viewed as a person first and customer second. We don’t accept anything less than excellent!

Key Responsibilities

) Troubleshooting simple and at times more complex technical issues over the phone with the customer Booking new customers for service installations Assisting with billing inquiries and reconciliation Working alongside our network partner to make sure that they have all relevant information to complete customers’ requests Working on projects such as those assigned by the Customer Service Manager or Operations Manager General admin tasks that fall within the remit of the customer operations department Maximise personal skills, knowledge, and experience to positively impact on performance and assist in achieving the business goals Don't be scared to share your ideas and feedback, as this is how we build a bigger, better, and stronger team Our opening times are Monday to Sunday, 8am – 8pm, you’ll be working on a shift rotation (including weekends and bank holidays) Great attention to detail and a desire to get the job done right Excellent communication skills both verbal and written Solution focused Well organised and an ability to work to tight deadlines A team player with a can-do attitude Believes and exhibits PRIDE (personal responsibility in delivering excellence) You will need strong fibre broadband connection (a monthly connectivity allowance is provided). Candidates must be available to work UK business hours regardless of their location. Please note: This is a fixed-term contract for 3 months, with the possibility of becoming a permanent position based on performance and business need.