Veterinary Client Service Representative

Are you passionate about pets, people, and delivering exceptional customer service? 2nd Street Animal Hospital is seeking a compassionate, organized, and customer-focused Customer Service Representative (CSR)/Veterinary Receptionist to join our growing team in Philadelphia's vibrant Northern Liberties neighborhood. As the first and last person our clients interact with, you'll play a key role in creating an exceptional client experience while supporting our veterinarians and technicians in a collaborative, fast-paced veterinary hospital.

If you enjoy building relationships, thrive in a team environment, and love helping pets and the people who love them, we'd love to meet you! Why Join 2nd Street Animal Hospital? 2nd Street Animal Hospital is an AAHA-accredited, Fear Free Certified®, eco-friendly veterinary hospital providing exceptional care for dogs, cats, birds, exotic pets, and small mammals.

Our state-of-the-art facility offers advanced surgery, comprehensive diagnostics, preventive care, dentistry, and specialized medicine, allowing our team to practice high-quality veterinary medicine every day. As part of Innovetive Petcare , you'll enjoy the close-knit culture of a locally trusted hospital backed by the resources, professional development, and career opportunities of a growing national veterinary network. As a Veterinary Customer Service Representative, you will: Create a welcoming, compassionate experience for every client and patient.

Answer multi-line phones, emails, and client inquiries professionally and efficiently. Schedule wellness, sick, surgical, specialty, and referral appointments. Check patients in and out while maintaining accurate electronic medical records.

Review medical records to communicate doctor-approved treatment plans, estimates, discharge instructions, and follow-up recommendations. Process payments and maintain accurate financial documentation. Coordinate communication between clients, veterinarians, specialists, and referring hospitals.

Recognize when medical questions require assistance from the veterinary team. Maintain organized medical records and document all client interactions accurately.

Responsibilities

Help create a positive, collaborative workplace culture centered on outstanding patient care and client service. We're seeking someone who: Has previous customer service experience in veterinary medicine, healthcare, hospitality, or another client-focused industry. Communicates with professionalism, empathy, and confidence.

Can accurately review patient records and communicate veterinarian-approved recommendations while understanding appropriate medical boundaries. Is highly organized, dependable, and detail-oriented. Thrives in a fast-paced environment while successfully multitasking.

Enjoys working both independently and collaboratively. Has a genuine passion for animals and delivering exceptional client experiences.

Preferred Qualifications

Veterinary receptionist or veterinary client service experience. Experience working in an animal hospital, veterinary clinic, or healthcare setting. Familiarity with veterinary practice management software such as ezyVet or similar systems.

Experience scheduling appointments and managing multi-line phone systems. Basic knowledge of veterinary terminology. We believe in investing in our team members and supporting both personal and professional growth.

Benefits

include: Competitive

Compensation

Medical, dental, and vision insurance Paid Time Off (PTO) 401(k) with company match Employee pet care discounts Continuing education and professional development opportunities Career advancement within Innovetive Petcare Supportive, collaborative team culture Career Growth & Professional Development We're committed to helping you build a long-term veterinary career—not just find your next job.