Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego.

At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care. Lucid’s solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500.

Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft. As a Learning Experience Designer for Lucid’s Customer Education team, you will design, script, and develop content that empowers our users to see and build the future. From brainstorming and diagramming best practices, to visualizing cloud architecture and agile planning, you will help teams collaborate more effectively by thinking and working visually with the Lucid Suite.

You will partner closely with Product, Customer Success, Marketing, Professional Services, and other subject matter experts to design learning experiences that help customers confidently adopt new features, build lasting product expertise, and achieve meaningful outcomes with Lucid. You will find success and fulfillment in this role if you: Are obsessed with creating learning experiences that are rooted in empathy, grounded in learning science, and designed for real people Enjoy creating practical, innovative workflows to solve customer onboarding and product adoption challenges. Love learning new skills and concepts, especially those that are highly technical.

Excel at managing and prioritizing multiple projects in a fast-paced environment. Have a clear, compelling writing voice and a clean design aesthetic. Can build strong, collaborative relationships with an ever-evolving group of project stakeholders and subject matter experts.

Are naturally curious and use learner feedback, data, and iteration to continuously improve your work. Embrace new technologies (including AI) to improve the quality and efficiency of your design workflows while maintaining a high bar for the learner experience.

Responsibilities

: ~30% Content creation and learner experience design: Design, script, and produce a broad catalog of high-impact learning resources and trainings including webinars, in-app tutorials, live workshops, videos, digital courses, presentations, interactive learning activities, and facilitator guides. Design end-to-end learning experiences that successfully onboard customers, accelerate adoption, and drive continuous product mastery. Ensure that learning materials are updated proactively as changes to Lucid Suite’s functionality and UI are released.

Design scalable, reusable learning assets that can be leveraged efficiently across multiple customer touchpoints. ~30% Research: Develop instructional content through independent research product exploration, learner feedback, and interviews with subject matter experts. Partner with stakeholders to diagnose customer challenges and develop the most effective learning solution for the problem.