About Jetson Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. We believe in a future that is 100% electric and 100% better. Homes are one of the largest sources of carbon emissions, yet adoption of solutions like heat pumps remains slow due to cost and complexity.

Jetson is solving this by building the first fully vertically integrated home electrification company — making clean energy simple, transparent, and affordable. We rely heavily on technology, automation, and data to scale this impact. At Jetson, we value people who are excellent at their craft, curious about new tools (including AI), and motivated to continuously improve how work gets done.

The Opportunity Jetson is redefining home electrification through technology, data, and customer experience. As we scale, exceptional remote technical support is critical to delivering a seamless, high-trust experience for homeowners. We’re looking for a Technical Service Representative to be the primary technical point of contact for customers after installation.

This role sits at the intersection of customer care, technical troubleshooting, and modern service operations. You’ll help customers understand, optimize, and troubleshoot their heat pump systems – often without needing a truck roll – using data, diagnostics, and smart tools. This role is ideal for someone who enjoys solving technical problems, communicating clearly with customers, and using technology to deliver fast, scalable support.

You’ll play a key role in helping Jetson resolve issues efficiently, reduce service friction, and continuously improve how we support homeowners at scale.

What You Will Do

Act as a warm, knowledgeable, and empathetic point of contact for homeowners experiencing issues Build trust by explaining what’s happening, what to expect, and how issues will be resolved Own customer issues end-to-end, ensuring timely follow-up and resolution Advocate for the customer internally while balancing operational efficiency Provide remote-first technical support for installed heat pump systems via phone, email, and ticketing tools Diagnose system issues using customer input, system data, photos, and remote diagnostics Guide customers through troubleshooting steps, system settings, and best practices in clear, non-technical language Determine when an issue can be resolved remotely vs.