Customer Success Manager, Enterprise

com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform.

com helps brands show up where it matters most. com to power more than 350,000 partnerships that deliver measurable business results. As an Enterprise Customer Success Manager, you will be an incredible product expert!

This involves utilizing our software suite to build stronger more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem, and being a critical thinker will have you shining and growing every day at Impact.

What You'Ll Do

: Delivering world-class support to our top clients. Maintain a balanced proactive/reactive relationship with your assigned accounts. Dedicated duties include account monitoring, regular check-ins, and relationship building.

Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise. What You Bring: 3+ years of customer success/relationship experience, preferably B2B Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus) Experience with Affiliate and performance marketing Strong understanding of the digital marketing ecosystem (Affiliate Partnerships a Plus) Consistent track record of providing stellar support to customers Embraces teamwork and cross-team collaboration Healthy dose of initiative and the ability to remain flexible Detail-oriented and able to efficiently prioritize tasks Be a critical thinker and an inventive problem-solver Professional communication skills Enthusiastic teammate Great conflict resolution skills Excellent time management skills Salary Range: $80,000 - $95,000 per year, plus 25% Variable Commission Plan ($20,000-$23,750) and generous stock (RSU) award. *This is the pay range the Company believes is equitable for this position at the time of this posting.

Compensation

will be determined based on the skills,

, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.

Qualifications

, and experience of the applicant, along with the

Requirements

of the position, and the Company reserves the right to modify this pay range at any time.

Benefits And Perks

com, we believe that when you’re happy and fulfilled, you do your best work.

Benefits

package that supports your well-being, growth, and work-life balance. Medical, Dental, and Vision insurance Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled Flexible spending accounts and 401(k) Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.

Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.