Role: IT Support Specialist Department: IT Location: Atlanta Reports into: Director of IT, UK based Contract: Full Time

About The Role

We are seeking an IT Support Specialist based in the Atlanta office to serve as a key point of contact for help desk requests across our global offices. This is a hands-on role combining both desk-side and remote support, ensuring timely and effective resolution of IT issues for teams worldwide.

What You Will Do

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Jira Service Management, Zendesk, Freshservice) Understanding of network fundamentals (Wi-Fi, VPNs, DNS, basic troubleshooting) Experience setting up and supporting laptops, mobile devices, and peripherals Ability to support a remote / hybrid and globally distributed workforce Strong communication skills with a focus on user experience and clear problem-solving Skills, behaviours and values we are looking for: Technical Expertise : Good understanding of IT systems, hardware/software troubleshooting, and network administration to provide timely, effective support. Problem-Solving Abilities : Skilled in diagnosing and resolving issues with a structured, methodical approach, ensuring quick and accurate solutions. Clear Communication : Ability to explain technical concepts in simple terms to both technical teams and non-technical users, ensuring clarity and transparency.

Customer-Centric : Excellent customer service skills, with a focus on understanding user needs and delivering a positive support experience. Attention to Detail : High standard of accuracy in troubleshooting, documentation, and reporting, ensuring no details are overlooked and issues are fully resolved. Proactive Driven : Demonstrates a proactive mindset, identifying potential problems before they escalate and continuously seeking ways to improve processes.

Accountability : Takes ownership of assigned tasks and incidents, managing priorities effectively to ensure issues are resolved in a timely and efficient manner. Adaptability Resilience : Comfortable working in a fast-paced environment, quickly adjusting to new technologies, evolving business needs, and high-pressure situations with a positive attitude. Collaboration Teamwork : Works well within cross-functional teams, actively sharing knowledge, offering support, and learning from colleagues to continuously improve team performance.

Compensation