Customer Support Engineer We are looking for a talented Customer Support Engineer to step onto a fintech unicorn rocketship! Why join Tipalti? Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy.

We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their financeoperations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. P.

Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies. At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done.

Benefits

, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for: Deliver world-class support to customers and ensure their success post-sales Provide specialized support on technical and product issues, including managing customer escalations Lead and coordinate cross-functional efforts to resolve complex customer issues, collaborating with Customer Success, Product, and Engineering teams Act as a customer advocate by surfacing product feedback to internal stakeholders to help shape the product roadmap Create and contribute to knowledge base articles to support team scalability and self-service About you Hands-on technical support experience at a SaaS company, with a focus on delivering support through email, live chat, and phone Proven experience managing multiple tickets simultaneously while maintaining high service quality (CSAT) AI-forward mindset with experience leveraging AI tools to improve support efficiency and workflows Experience in troubleshooting integration, data sync, and application-related issues Strong communication skills — written, verbal, and active listening Detail-oriented, well-organized, and able to prioritize in a fast-paced environment Growth mindset with a passion for continuous learning Strong creative thinking and problem-solving skills Experience with ticketing systems such as Zendesk or similar platforms Working hours: Mon-Fri 11-8 pm Georgian time with a flexibility to work in Midshift, starting between 11 - 2 pm. Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS.

Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting. Our Mission Our mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency.

We are the AI-powered platform that automates finance. Tipalti is fueled by a commitment to our customers and a desire to build lasting connections.