At Arc Hospice & Palliative Care, we are united by a mission to bring comfort, dignity, and compassionate support to every patient and family we serve. Join a team where your work has purpose, and your growth is supported. Job Description Summary The Business Office Manager (BOM) provides leadership and oversight for daily business operations, administrative workflows, and operational support functions at the site level.

This role ensures compliance with policies, supports timely billing and reimbursement workflows, oversees People Operations administrative processes, and helps maintain efficient non-clinical operations. The BOM collaborates closely with clinical and operational leadership to support site success and an excellent experience for patients, families, and staff.

Key Responsibilities

Oversee the day-to-day non-clinical operations of the site, ensuring administrative workflows run efficiently and in accordance with company policies. Coordinate the timely entry and routing of billing-related data to support hospice claims processing and reimbursement workflows. Support onboarding and People operations tasks including background screenings, documentation, and new hire file completion in coordination with the People department.

Ensure employee records and required onboarding documentation are maintained in accordance with state and federal regulations, and that required documentation is accurately completed and filed. Maintain, verify, and submit timekeeping records and assist with local payroll-related reporting or follow-up. Assist with Hospice Aide/CNA scheduling logistics and documentation processes, in coordination with clinical leadership.

Prepare accounts receivable and other site-level reporting as requested by leadership. Support intake coordination and patient data entry when centralized intake is unavailable or experiencing high volume. Created: 07/30/2024 Last Revised: 12/31/2025 Serve as the initial point of contact for basic IT and system access support, including EMR troubleshooting and escalate technical or system issues to the appropriate IT support teams when necessary.

Procure and maintain office supplies, equipment, and vendor services within site budget and company guidelines. Coordinate incoming and outgoing mail, faxes, and communications; route items appropriately to internal departments. , scheduling, materials, room setup).

Support leadership with audits, compliance reviews, or data tracking for operational improvement. Participate in internal meetings, training sessions, and company communications to ensure alignment and effectiveness.

Responsibilities

Perform other duties as assigned.

Qualifications

High school diploma or GED required. Bachelor’s or Associate’s degree from an accredited college with specialization in business, healthcare administration, or related field preferred. Minimum of three (3) years of administrative experience in a healthcare, hospice, or similar setting required.

Supervisory experience preferred. Proficiency in Microsoft Office and comfort with navigating technology platforms and electronic records. Understanding of hospice billing and reimbursement workflows preferred.

Excellent verbal, written, and interpersonal communication skills. Ability to manage multiple priorities, meet deadlines, and work independently in a fastpaced environment. Created: 07/30/2024 Last Revised: 12/31/2025 High level of discretion and professionalism in handling patient and employee information.

Strong organizational skills and attention to detail. Demonstrated ability to collaborate across clinical and administrative functions. Commitment to the company mission to consistently deliver high quality, person-centered care with dignity, respect, compassion and integrity, and to enrich every life we touch.