Account Manager, Advocacy & Patient Engagement

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities. Discover your purpose.

Embrace innovation. Experience #LifeatRealChem. Job Summary: Real Chemistry is looking for an Account Manager, Advocacy Patient Engagement to join our growing team!

This client-facing role is ideal for a highly organized healthcare communications professional who is ready to help deliver meaningful advocacy and patient engagement programs across pharmaceutical, biotechnology, medical device and health technology clients. The Account Manager will support the development and execution of integrated advocacy programs, manage day-to-day client and stakeholder activity, contribute to high-quality materials and scopes, and help ensure work is delivered on time, on budget and to Real Chemistry standards. The Account Manager ensures delivery excellence by keeping work streams moving forward smoothly, maintaining clear action items, timelines, risk management, and quality control processes.

Success also requires establishing credibility in advocacy and patient engagement by supporting programs that reflect authentic, ethical, and practical approaches to patient and advocacy partnerships. From a commercial perspective, the Account Manager actively manages budgets, scopes, invoices, purchase orders, and resourcing considerations, proactively identifying and addressing issues before they become challenges. The role also contributes significantly to team effectiveness by supporting and developing junior colleagues, providing visibility to senior leaders, and fostering alignment across cross-functional teams.

S. office locations, including New York City, Boston, Chicago, Lambertville, NJ, San Francisco, or Carmel, IN.

What You’Ll Do

: Advocacy Patient Engagement Delivery Support the development and execution of advocacy and patient engagement strategies aligned to brand, policy, access, and disease-area objectives. Contribute to authentic, ethical and compliant engagement with patient advocacy organizations, coalitions and community leaders. Help design and deliver patient-centric programs, including education, awareness, policy engagement, advisory boards, summits, co-creation sessions, and community-based initiatives.

Support stakeholder mapping, engagement prioritization and long-term relationship-building approaches, particularly within the US advocacy ecosystem. Apply a strong understanding of patient and advocacy dynamics to develop clear recommendations, materials and client-facing outputs. Client Service Account Management Provide exceptional client service and account management support across multiple client accounts and workstreams.

Act as a trusted day-to-day client contact for planned activities, ad hoc requests, project updates and delivery of materials. Run client calls and meetings independently when appropriate, including preparing agendas, capturing clear contact reports and driving follow-up actions. Gather, interpret and address client feedback across deliverables, escalating risks or sensitivities as needed.