Manager, IT Service Management

A Career with Point72’s Technology Team As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.

As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business.

What You’Ll Do

Lead the design and execution of a high-impact roadmap to transition IT service management platforms, building a modern, scalable platform that transforms how the firm delivers IT services Build and manage the end-to-end migration program, including planning, design, data migration, integration, testing, deployment, and post-implementation support Design and configure the service management platform to support enterprise ITIL-based processes such as incident, problem, change, request, and asset management, ensuring the platform meets business and operational

Requirements

Align the platform transformation strategy with organizational goals and enterprise architecture to ensure seamless integration with existing IT and business operations Optimize workflows and implement automation to improve service delivery, reduce manual effort, and elevate the user experience across the firm Serve as the primary liaison among IT teams, business stakeholders, and external consultants, driving stakeholder alignment, decision making, and executive visibility Establish governance, standards, and operating models to ensure consistent platform use, change control, and lifecycle management across the organization Build, lead, and mentor an IT service management team composed of internal staff and external consultants, cultivating capability and accountability Define, monitor, and report on key performance indicators to measure platform health, adoption, operational efficiency, and business impact What’s required Bachelor’s degree in computer science, information technology, business administration, or a related field, or equivalent professional experience 8+ years of experience leading enterprise IT service management transformations and platform implementations Demonstrated success implementing and scaling IT service management platforms in large enterprise environments with multiple workstreams and vendors, such as ServiceNow Solid understanding of enterprise IT systems, integrations, APIs, data migration, and data management practices Expertise in driving organizational change and user adoption for new systems, including training and communication planning Exceptional communication and presentation skills with demonstrated ability to engage senior executives, technical teams, and end-users Strong problem-solving and structured decision making abilities with experience resolving complex technical and operational tradeoffs Collaborative mindset with a focus on building high-performing teams and delivering results through cross-functional partnership Commitment to the highest ethical standards We take care of our people We invest in our people, their careers, their health, and their well-being.

Benefits

Generous parental and family leave policies Mental and physical wellness programs Volunteer opportunities Non-profit matching gift program Support for employee-led affinity groups representin