Customer Service Representative (Aug 31 start, 6-month Contract)

At Collective Health, we’re transforming how employers and their people engage with their health

Benefits

by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.

by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. Collective Health is seeking passionate, temporary Member Advocate Contractors to join our Customer Experience team in Lehi, UT! At Collective Health, we believe Healthcare should be simple, accessible, and technology-driven.

But moreover, we believe healthcare should be grounded by the people that it serves. We're looking for motivated individuals ready to elevate our member experience. As a Member Advocate Contractor, you’ll be the first point of contact to Collective Health members.

, answering account questions, and helping them navigate their

with ease.

and network plans to support tier 1 member questions and support Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team Reporting into a Team Lead, this will be an essential role at Collective Health Your skills include: Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service Ability to learn new software programs and adapt quickly to new processes You are technologically savvy Maintain composure and compassion when balancing a high volume of tasks

What You'Ll Do

: Get an introduction into health insurance,

Nice To Have

: 1+ years of experience in a fast paced work environment 1+ years experience in customer-facing role Bilingual (English/Spanish) is a plus Prior healthcare experience Bachelor's or Associate's degree

Pay Transparency

Statement This is a hybrid contract position based out of our Lehi, UT office. Hybrid contractors are expected to be in the office two days per week (Lehi, UT).

Why Join Us

Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare Impactful projects that shape the future of our organization Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests Flexible work arrangements and a supportive work-life balance We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process.

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