Group Product Manager, Compliance Agent Experience

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way.

This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company.

” learn more about working at Coinbase . We’re looking for a Group Product Manager to lead our Compliance Agent Experience product team. This team owns the internal tooling and automated experiences used by our operational Compliance teams to execute Coinbase’s Financial Crime programs, including AML Transaction Monitoring (TMS), KYC, Enhanced Due Diligence (EDD), and Sanctions/Screening.

In this role, you will drive an automation‑first roadmap that helps Compliance specialists and investigators efficiently triage alerts, investigate risk, document decisions, and take action-so humans can focus on high‑risk, high‑judgement work while the platform handles repeatable tasks at scale.

Requirements

You’ll lead a distributed team of product managers, technical program managers, and designers across North America and India, guiding them to define and deliver secure, reliable, and intelligent systems that support global Compliance Operations, serving 100M+ customers worldwide. , quality, throughput, automation, average handle time), and drive execution across the Compliance tooling ecosystem (including core case/investigation surfaces, reporting, and integrated workflows across multiple internal systems). What you’ll be doing: Own all facets of the Compliance CX Agent Experience product area from vision and strategy through execution, delivery, and continuous improvement - focused on AML/financial crime operations (TMS, KYC, EDD, Sanctions/Screening).

Define and execute a multi‑year roadmap for Compliance investigation experiences, balancing scale, investigator effectiveness, regulatory commitments, and platform resiliency. Drive automation-first and AI-assisted investigation workflows (human-in-the-loop), while ensuring explainability and appropriate controls. Deeply understand investigator and specialist workflows to identify the highest-impact opportunities for automation and to reduce handle time, improve accuracy/consistency, and increase automation safely.

Partner with Engineering, Design, Data Science/ML, Compliance, and Ops to deliver seamless tooling that integrates the right data at the right time, reduces swivel-chair, and improves end-to-end investigation throughput. , investigation cycle time, AHT, escalation rates, rework, QA outcomes, false positive reduction enablement, automation adoption).

including access controls, data retention, audit trails, model governance, and regulator-ready reporting—without compromising usability for frontline teams. Drive build vs. , OSINT, case enrichment, LLM tooling) and lead evaluations/RFPs in partnership with Compliance, Legal, Security, and Procurement.