Senior Analyst, Financial Crimes & Identity Quality

About The Role

The Senior Analyst, Financial Crimes Identity Quality is responsible for performing and helping lead quality reviews across Financial Crimes and Identity workflows, including the quality of unusual banking transaction investigations by reviewing customer account activity in order to identify and evaluate atypical activity.

Requirements

, and bank partner expectations. 00.

Benefits

. The actual base salary offered may be higher, depending on your location, skills,

Qualifications

, and experience. In this role, you can expect to Lead complex quality assurance sampling and reviews across Financial Crimes and Identity workflows, including Transaction Monitoring no-file and UAR alerts, bank referrals, fraud referrals, KYC/CDD, watchlist, negative news, and EDD reviews. Review customer account activity, investigative narratives, supporting documentation, case decisions, and supporting evidence to validate the accuracy, completeness, and sufficiency of completed investigations.

Leverage data and quality findings to identify anomalies, quality trends, root causes, and emerging risks across internal and BPO/vendor investigative work. Identify, document, and communicate quality findings in a clear and actionable way, including defects, policy interpretation gaps, coaching themes, and opportunities to strengthen consistency across Financial Crimes and Identity. Deliver QA feedback and coaching to investigators, QA peers, BPO/vendor teams, and BPO/vendor leadership; help facilitate calibration sessions and champion a quality-first mindset by translating quality trends into clear expectations, coaching strategies, and practical accountability routines.

Partner with Financial Crimes, Identity, Risk, Bank Partner, and vendor operations teams to support procedure updates, quality expectations, and operational improvements. Produce quality reporting and insights that help leadership understand trends, review consistency, and areas where process or control improvements may be needed. Navigate complex policy interpretation, and edge-case decisioning, and raise concerns or proposed solutions when quality or risk gaps are identified.

Lead or support QA projects, readiness for new or changing workflows, case reviews, and other job related duties or special projects as assigned. Approximately 10% travel may be required. To thrive in this role, you have 4+ years banking, risk management, or fraud detection/investigation experience.

ACAMS certification is a plus Prior experience with Fraud and/or AML investigations, with a preference for both, including the ability to identify potential unusual activity, draft/review Unusual Activity Reports, review no-file decisions, and train or coach others on these processes. Experience with KYC/Identity workflows, including CDD, watchlist screening, negative news, and EDD. Prior quality assurance or quality control experience within Financial Crimes, AML, Fraud, Identity, or a related compliance function.

Experience working with BPO/vendor investigation teams, including reviewing quality outcomes, driving calibration, and providing feedback or coaching. Excellent organizational and time management skills, with the ability to multi-task, maintain accuracy, and meet deadlines in a fast paced, high volume environment. Effective analytical and problem solving skills, with abilities in analyzing data patterns, investigating customer transactions, and translating findings into quality trends and actionable insights.