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Aeg Worldwide — Los Angeles
WE'RE HIRING! GOLDENVOICE LOS ANGELES VENUE EVENT STAFF JOB FAIR! WHEN: Sunday, July 26th 2026 11am-3pm WHERE: The Fonda Theatre, 6126 Hollywood Blvd, Los Angeles, CA 90028 Hiring for Goldenvoice Venues: The Fonda Theatre El Rey Theatre The Roxy Theatre Hiring for Positions: Guest Services Security Porters Audio Technician Lighting Technician Video Technician Stagehands PLEASE APPLY ONLINE HERE AND INDICATE IF YOU ARE ATTENDING IN PERSON OR CANNOT MAKE IT AND WOULD LIKE TO BE CONTACTED FOR AN INTERVIEW.
WALK IN'S WELCOME DAY OF EVENT. Job Summaries: Guest Services Staff will act as the primary provider of direct services to guests when they are in a venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility.
The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.
RESPONSIBILITIES
Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary. Operate the various coat check rooms within established guidelines and procedures at the venue. Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access).
Great guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.
Seat guests and assist ADA patrons. Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.
Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency. Monitor venue during guest arrival and exit to comply with fire department safety regulations.
as deemed appropriate by Management and Supervisors.
Monitor assigned area of venue on foot. Observe, report, and control ongoing activity keeping track of unusual occurrences. Assist with the ejection or control of unruly, disruptive, intoxicated guests.
Monitor entry and access point for the venue. Ensure all guests and employees have appropriate access to be in each specific area. Escort artists, VIPs, guests and employees to protect and prevent unwanted attention, disruption, incident or injury.
Respond immediately to fire control center to locate, acknowledge and silence alarm. Check signal area, report and reset alarm. Enact fire safety/evacuations when necessary.
Respond, observe and document all medical situations and request EMT/medical personnel. Assist with minor first aid situations. Coordinate transportation for friends and family of afflicted when necessary.
QUALIFICATIONS
A minimum education level of: High School Diploma or its equivalency A minimum of 1-2 years of related work experience Ability to work in varying conditions Ability to lift 50 lbs. without assistance Positive attitude with superior customer service skills Ability to stand, walk, and climb stairs for long periods of time PREFERENCES Previous experience working in events and knowledge of the music industry preferred Availability to work nights, weekends, and holidays as needed according to venue schedule. 50 Security Staff will maintain the safety of all employees, guests and clients at AEG Presents shows, events, festivals, tours, one-offs and venues through constant patrol, observation and documentation.
This position will be first point of contact for all security related issues and will control the diffusion of incidents at the venue. The Security Officer will also assist with customer service requests.