Teller

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Who We Are

: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals.

The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The Role: The Bank Teller is responsible for enhancing the customer experience through highly accurate transaction processing while knowledgeably and courteously answering customer questions regarding banking services. Follows bank policies, procedures and adheres to applicable government regulations.

What You'Ll Do

: Customer Service Provides excellent customer service by handling customer requests competently and courteously including prompt acknowledgment of every customer. Understands the Bank’s product and service offerings and identifies customer financial needs and offers solutions by engaging the customer in an appropriate conversation and establishing rapport. Resolves customer questions and/or problems by making observations, listening and asking questions.

Refers the customer to a supervisor or appropriate department. Operations Accepts and processes deposits, night drop deposits, ATM deposits, loan payments, cashes checks and processes other transactions according to established procedures. Approves customer transactions in accordance with established authority levels/limits.

Opens new accounts accurately following established procedures and obtains supporting documentation as required. Verifies cash received from vault and balances cash drawer daily. Performs various administrative duties such as filing, answering phones, ordering supplies and maintaining work areas in a neat, orderly and professional manner.

Assists the Banking Center Manager and / or Operations Supervisor in completing Branch Certifications. Reviews NSFOD report in the absence of the Banking Center Manager and/ or Operations Supervisor. Carries out supervisory duties in accordance with established policies and procedures in the absence of the Banking Center Manager and/or Operations Supervisor.

Approves other teller’s transactions up to the assigned limit. Assists customers in resolving complex issues. Compliance Maintains current knowledge of branch operations, bank products and services and applicable regulations.

Operates in compliance with operational regulations and security policies and procedures. Reviews and approves Regulation CC holds for other BSSs in the branch. Reviews and approves CTRs and OFAC reports for the branch.

Responsibilities

: The

listed describe the general nature of the role and are not an exhaustive list of all duties,

or skills required. Support and promote the Bank’s vision, mission, core values, organizational structure, policies and procedures. Performs a variety of account maintenance duties including new account opening.

Balances daily transactions and verifies cash totals. Must have excellent analysis, observation and decision-making skills. Individuals should be able to work under high pressure situations and a stressful atmosphere and should remain composed.

High degree of accuracy. Strong organizational skills; able to manage priorities and workflow. Must be able to work flexible hours, as scheduled and Monday through Saturday, work at any of the bank's locations, as needed.

What You'll Need: Education: High school diploma or general education degree (GED). Minimum 1 year cash handling and customer service experience.