Company Info: The Scale Space is a marketing agency that runs full-funnel growth for clients including ads, automation, and strategy. Small, fast-moving team based in North Hollywood, CA. The primary offer is built around one goal: creating marketing systems that drive consistent revenue not just traffic, clicks, or vanity metrics.

Compensation

: Base Salary: $55,000-$70,000/year

Benefits

: 15 Vacation, 8 Sick, 2 Personal days, 4 Bereavement, 6 Holidays, 25 Maternity/Paternity company paid days Health Insurance Benefit Package Timezone/Working Hrs: This is a full-time W2 position, 8 hours/day position with breaks on PST/PDT Working hours would be 9am - 5pm PST Mission: Own the full client relationship across a book of accounts. Keep clients informed, confident, and getting results by staying on top of every project and acting as the bridge between the client and the internal execution team. g.

S. (W-2) Sole full-time commitment Skills: Client relationship management Project coordination and tracking Written and verbal communication Cross-team collaboration Prioritization and time management KPI's: Client retention rate Response time to client inquiries Project delivery Proactive Client updates Client Satisfaction ✅ Speed Is King: We value momentum and don't let tasks sit. Progress always comes before perfection.

✅ Extreme Ownership: We encourage everyone to treat the business like their own. If you see a gap, help fill it. If you have an idea, we want to hear it.

✅ Results Over Excuses: We believe half done is not done. What matters most is the quality of the output, not just the effort behind it. ✅ Never Stop Growing: We expect everyone to be noticeably better at their role every 90 days.

As the company grows, so do you. ✅ Clear and Direct Communication: We appreciate people who speak up early, communicate with structure, and bring solutions alongside problems.

CSM - Customer Success Manager