Job title: Head of Partnership Support Responsible to: Director of Services Based: Hybrid - The Grange, Saunderton, Princes Risborough OR Beatrice Wright Centre, Yorkshire Contract: Permanent We are looking for someone who is passionate about making a real difference to the lives of deaf people. In this role, you will design, develop and deliver high-quality, personalised support that ensures every hearing dog recipient feels valued and supported throughout their journey with us. You will play a key role in understanding and assessing recipients' changing needs throughout their partnership, integrating Hearing Link services where appropriate to provide a holistic support experience.

You will also ensure every recipient receives an exceptional service during placement and beyond, regardless of whether a successor hearing dog is identified. Alongside delivering outstanding support, you will inspire and motivate those around you, bringing energy, positivity and a strong focus on the life-changing impact of our work to your team every day. Leadership Role model values & behaviours across the charity Contribute to the shaping and delivery of the All-Services strategy and workplan Demonstrate accountability, collaboration, openness and integrity across your work Lead the design, development, and delivery of outstanding recipient support Apply sector best practice and continuous learning to oversee best in sector support services Provide inspiring, motivational, visible, calm, and clear leadership and communication for all colleagues in your team Management Design and implement a codified support model (digital, community, home-based), ensuring continuous monitoring improvement through regular recipient insight and feedback loops Oversee dog-recipient embedding, particularly in the early stages of the partnership Provide quality lifecycle partnership support for both the dogs and for the recipient (wellbeing, performance, transitions) Ensure wherever possible, healthcare and behavioural issues are managed in situ and dog moves are minimised Assess ongoing hearing needs and enable access to both internal hearing services and support and external triaging to specialist support services Collaborate with the Head of Support Pathways to assess the needs of our recipients and where strategically aligned, not delivered by another organisation, and financially viable, collaborate with the Head of Support Pathways who will lead on the identification and design of solutions Build and co-ordinate local community ecosystems, working together with the Dog training and Income generation SMT and influencing through your own local team structure Develop local engagement programmes (events, workshops, peer support) to enhance the support of your recipients in their communities.

Qualifications

and Experience Degree, certification, or equivalent experience in service design and delivery, ideally in a related field and with a user-centric / volunteer-led approach Experience of working with and coaching volunteers and vulnerable people: able to see, and effectively support, all sides of a partnership (service user, volunteer, dog, and staff trainer Leadership and Team Management Skills Leading and managing a team environment: strategy, structure, workplans, metrics, capabilities, resou