Sr. Manager ServiceNow CMDB & Asset Governance

Legend Biotech is a global biotechnology company dedicated to treating, and one day curing, life-threatening diseases. Headquartered in Somerset, New Jersey, we are developing advanced cell therapies across a diverse array of technology platforms, including autologous and allogenic chimeric antigen receptor T-cell, T-cell receptor (TCR-T), and natural killer (NK) cell-based immunotherapy. From our three R D sites around the world, we apply these innovative technologies to pursue the discovery of safe, efficacious and cutting-edge therapeutics for patients worldwide.

Legend Biotech entered into a global collaboration agreement with Janssen, one of the pharmaceutical companies of Johnson Johnson, to jointly develop and commercialize ciltacabtagene autolecuel (cilta-cel). Our strategic partnership is designed to combine the strengths and expertise of both companies to advance the promise of an immunotherapy in the treatment of multiple myeloma. Legend Biotech is seeking a Sr.

Manager ServiceNow CMDB Asset Governance as part of the Information Technology team based in Bridgewater, NJ. Role Overview The Sr. Manager ServiceNow CMDB Asset Governance is a critical technical role responsible for the integrity, accuracy, and governance of the Configuration Management Database (CMDB) and IT Asset Management (ITAM) processes within Legend's ServiceNow environment.

This role owns the end-to-end CMDB lifecycle, from automated device discovery via Microsoft Intune Graph API integration to CI class governance, hardware asset tracking, and compliance reporting. The ideal candidate brings strong API expertise, deep knowledge of Microsoft Intune and Microsoft Entra ID, and proven experience maintaining enterprise-grade CMDB data quality in regulated environments driving standardized, automated lifecycle processes to reduce manual effort and improve scalability.

Key Responsibilities

Lead the stabilization and transformation of CMDB and IT Asset Management processes within ServiceNow. The role focuses on improving data quality, governing multiple data sources (Discovery, Intune, and manual inputs), establishing sustainable ownership and lifecycle management. Deep knowledge of the CMDB data model, CI class hierarchy, IRE (Identification Reconciliation Engine), Discovery patterns, probes, sensors, and service mapping.

Experience with CSDM (Common Service Data Model) alignment. Own and maintain the ServiceNow CMDB (Polaris) across all CI classes, compute, network, application, cloud, and mobile. Ensuring data accuracy, completeness, and health.

Administer CMDB identification rules, reconciliation policies, and deduplication logic to prevent duplicate or orphaned CI records. Execute and manage Data Manager policies for bulk CI updates, retirement, deletion, and archival. Create and maintain CMDB queries, Dynamic CI Groups, and health dashboards for CI class owners, analysts, and management.

Ensure the CMDB is updated upon successful change implementation and reflects accurate service-impact data. Ability to design, deploy, and manage Service Now MID Server clusters across network segments. Deep knowledge of ECC queue processing, MID Server capabilities (Discovery, Orchestration, Event Management), upgrade procedures, credential stores, and SSL/TLS configuration.

Must be able to diagnose MID Server connectivity failures, probe timeouts, and ECC queue backlogs independently. Build a trusted CMDB IT Asset Governance foundation that enables reliable operations, decision-making, and audit readiness. Manage the full hardware asset lifecycle, procurement, allocation, assignment, maintenance, and retirement, within ServiceNow alm_hardware and cmdb_ci_hardware tables.

Maintain accurate asset records including ownership, financial data, stockroom location, support accountability, and legal entity assignment.