Guidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP (Partial Hospitalization Program) and IOP (Intensive Outpatient Program) services. As a newly launched organization, we are on a mission to redefine the behavioral health industry by delivering exceptional care, utilizing state-of-the-art facilities, and prioritizing the well-being of those we serve. At Guidelight Health, we are building a team of passionate, forward-thinking professionals who are eager to be part of this exciting journey to reshape mental health care.

Join us in making a lasting impact! Description: This is a Full-Time, Hourly role, with a schedule of: 8:00am-5:00pm EST Sunday-Thursday. Title: Admissions Coordinator Reports to: Director, Central Intake Department/Location: Remote but we are only considering candidates in EST.

FLSA Status: Exempt Guidelight Health provides insurance-based intermediate levels of care that are structured, transformative, personalized and accessible. Guidelight is an Equal Opportunity Employer. We're passionate about fostering an environment where everyone, irrespective of their race, gender, sexual orientation, or background, feels valued and included.

Summary: The Admissions Coordinator at Guidelight Health, reporting to the Director of Central Intake, will play an integral role in ensuring timely access to quality care for clients in need of Partial Hospitalization or Intensive Outpatient Services. As the first point of contact for prospective clients and referring providers, this individual will manage inbound and outbound referrals, assess client needs, and guide them through the intake process with expertise, empathy, and efficiency.

Benefits

, and coordinating closely with Intake Therapists to schedule clinical evaluations. By setting the tone for what clients can expect from Guidelight, the Intake and Admissions Specialist plays a pivotal role in fostering trust, reducing barriers to treatment, and delivering a seamless, concierge-style client experience from the very first interaction.

for PHP and IOP services. Clearly explain coverage, out-of-pocket costs, and payment options to reduce financial barriers to admission. Demonstrate a strong working knowledge of commercial insurance, Medicaid, and Medicare.

Intake Screening Scheduling Conduct initial intake screenings to gather relevant clinical, demographic, and logistical information. Schedule virtual level-of-care evaluations with Guidelight clinicians and ensure readiness for appointments. Support clients in navigating technology and understanding next steps to prevent drop-off.

Responsibilities

: Client Referral Access Serve as the first point of contact for prospective clients and referring providers via phone and web. Proactively manage inbound and outbound referrals, ensuring timely follow-up and movement through the intake pipeline. Act as a key connector to the community, building and sustaining relationships with referral partners to drive appropriate referrals into PHP and IOP services.

Client Engagement, Education Sales Acumen Utilize active listening to understand referral context, uncover client needs, and establish trust. Educate clients and referral partners on Partial Hospitalization and Intensive Outpatient programs, including clinical appropriateness, structure, and expectations. Apply consultative selling and motivational interviewing techniques to guide clients toward next steps and support confident decision-making.

Approach each interaction with a conversion-minded mindset while maintaining empathy, ethics, and clinical appropriateness.