Senior Director, IT Infrastructure and Operations

Why Join Us

Be a hero for our rare disease patients At Ultragenyx, we fundamentally believe that taking real impactful action to care for the needs of patients and our people is always the right thing to do. To achieve this goal, our vision is to lead the future of rare disease medicine. For us, this means going where other biopharma companies won’t go – challenging the status quo and creating a new model that advances our field so more patients and caregivers can benefit from life-changing treatments.

We do this by following the science, applying a novel rapid development approach, making innovative medicines at fair and reasonable prices, and creating a collaborative ecosystem to reach patients in ways that are most meaningful for them. Our commitment and care for patients extends to our people, so culture is an essential cornerstone for Ultragenyx. We remain continuously focused on creating a supportive and inclusive environment of profound learning and growth – so employees can thrive in all areas of their lives, in and outside of work.

Ultimately, we want to be an organization where we would be proud for our family, friends and children to work. If you want to have a meaningful impact, do the best work of your career, and grow a lot, both professionally and personally, come join our team . Position Summary: ultra focused – Work together to fearlessly uncover new possibilities The Senior Director , IT – Infrastructure and Operations , will provide the vision and leadership to build the IT Infrastructure and Operations (I O) function and will play an integral part in leading and driving next-level maturity to enable ongoing growth and future scaling of IT Infrastructure and Operations , at Ultragenyx .

Responsibilities

include oversight of IT Platform Architecture , Database and Cloud Management, Hardware and Software Asset Management, Disaster Recovery and IT Business Continuity, Data and Voice Network Management, End User Computing , Audio/Video Technology, Productivity Tools , and Global Service Desk . Work Model: Flex: This role will typically require onsite work 2-3 days each week, or more depending on business needs. In many locations, the business will set certain days each week that Flex employees are required to be onsite.

: Develops and maintains the I O organization’s strategic road map, ensuring IT capabilities consistently support the organization goals and priorities. Plays a strategic role in the explorat ion and selection, implementation, and ongoing management of the firm’s software, hardware, and technology support services. Responsible for oversight of Ultragenyx’s technology infrastructure, ensuring proper configuration, implementation, maintenance, and monitoring of sites, network, software, servers, endpoints, data base , and file management .

Create s and manage s the Disaster Recovery Program and IT Business Continuity plans . Drive s the direction and strategy for global service desk, executive support, ITSM/ITIL process es and functions , including the ITSM Platform . Develops and maintains a well - structure d lifecycle management strategy of all hardware , and software assets , including effective user onboarding and offboarding .

Provides oversight for developing, maintaining , and publishing technology standards, procedures, and guidelines for use within Ultragenyx . Partner with Facilities department and ensure full support for all new facilities and office sites, and other worldwide Facilities projects. Effectively collaborates across all IT functional areas – Application M anagement, Data Management, Information Security and Compliance.

Provides direct coaching and mentorship to I O staff in support of their professional growth. Establishes strong vendor relationships and o versees negotiation and administration of vendor s , consultants, and service agreements .