About GetScale At GetScale, we combine advanced technology, data-driven insights, and expert sales and recruiting teams to help our clients grow revenue sustainably and predictably. We stand out by offering an integrated solution that brings together fragmented tools and channels. This gives clients real-time visibility and insights across the entire customer journey and delivers unmatched value.

Our clients include some of the most innovative and fast growing companies backed by top investors like Y Combinator, Sequoia Capital, and the SoftBank Vision Fund. About the People Team The GetScale People team plays an integral role in the company’s growth. The team is responsible for implementing a range of systems, processes, and programs that will allow GetScale to attract and hire top tier talent at scale.

The People team is equally focused on creating the right environment, experiences and offerings to ensure that our employees are consistently motivated, highly engaged, and ultimately choose to stay at GetScale. About the People Ops Manager Role We're looking for a People Operations Manager to lead our People function, reporting directly to the COO. This is a hands-on role for an experienced HR generalist who enjoys rolling up their sleeves and owning everything from day-to-day HR operations to higher-impact People initiatives.

Benefits

administration to employee relations, leaves and accommodations, performance management, manager coaching, and the systems that support our People function. You'll also help champion our culture by leading with our values, fostering an exceptional employee experience, and helping our culture continue to grow and evolve. The People Ops Manager Will Own the employee experience across the full employee lifecycle, from onboarding through offboarding.

, HR systems, and key company resources. Own and continuously improve our People operations by building scalable, efficient processes through strong documentation, SOPs, HRIS optimization, automation, AI, reporting, and continuous process improvement.

administration end to end, serving as the primary point of contact for employees, leading open enrollment, and ensuring employees understand and maximize their

Lead our performance management program, including semiannual performance reviews, calibration, and performance documentation, while also owning employee engagement surveys and partnering with leaders on action planning. Serve as a trusted advisor to employees and managers, providing practical, balanced guidance on policies, employee relations, performance, workplace concerns, and manager coaching while exercising sound judgment and balancing employee and business needs. Lead sensitive employee relations matters, including investigations, performance improvement plans, conflict resolution, and terminations, exercising sound judgment to ensure issues are handled fairly, compliantly, and with appropriate involvement of legal counsel when needed.

Manage leaves of absence and workplace accommodations, ensuring a supportive employee experience while maintaining compliance with federal, state, and local regulations.

deductions, and timely resolution of employee pay-related questions. Champion our culture by reinforcing our values, fostering employee engagement, and helping leaders build high-performing teams.

Requirements

. Own