Operations Manager

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work!

Benefits

including but not limited to: Reward platform – discounts for over 800 retailers 25 days holiday (rising with service plus option to purchase up to 5 extra days a year!) Development, training, and professional

Qualifications

The Operational Manager will be responsible for managing the operational aspects of TMS, ensuring seamless service delivery, compliance with regulations, and continuous improvement in efficiency and customer satisfaction. This role requires strong leadership skills, a keen eye for detail, and the ability to adapt to a fast-paced, customer-focused environment. Please note that this role is a dual location role covering teams across various office including, Glasgow, Stoke, Preston and remote workers.

Due to the nature of this position, this role requires candidates to be a sole British National or dual national with one part being British, with no restrictions on working in the UK.

Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street d

Requirements

of this position, candidates must hold British Citizenship to be eligible to apply. Operational Management: Oversee daily operations including client management, team capacity, complaint strategy, compliance and overall service delivery Develop and implement operational policies and procedures to ensure efficiency and consistency. Monitor key performance indicators (KPIs) to track performance and identify areas for improvement.

Team Leadership: Manage, train, and motivate a team of direct reports ( team Leaders) and claims handlers Foster a positive working environment that encourages collaboration and high performance. Conduct regular performance reviews and provide constructive feedback. Feed into the overall divisional culture , supporting divisional focus and retention Customer Service: Ensure high standards of customer service by addressing client enquiries, complaints, and feedback promptly.

Work closely with the sales and marketing teams to align service offerings with customer needs.

, and health and safety standards. Develop and implement risk management strategies to minimize operational disruptions. Financial Oversight: Support the Divisional Director with the management of operational budgets, control costs, and identify opportunities for cost savings.

Analyse financial reports and make data-driven decisions to optimize profitability. Technology and Systems: Leverage technology to improve operational efficiency, such as system improvements and adoption of new systems and technology Stay updated on industry trends and recommend innovative solutions to enhance operations. Foster a positive and ethical working climate conducive to attracting, retaining, and motivating a diverse group of high-performing employees.

Develop and sustain motivated and skilled teams through effective leadership, development, mentoring, and coaching. Use knowledge and data to challenge current assumptions and drive change. Manage relationships with internal and external customers and suppliers Influence and support the budget-setting process, ensuring clarity and commitment from the operations team.

Guarantee adherence to all policies and protocols concerning Security, Health and Safety, and Governance within the operation.

. Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional