About Zipline Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably.

Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth.

Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About You and The Role You will be Zipline’s IT Technical Program Manager (Individual Contributor, Senior IC level) responsible for owning IT program delivery that enables new site openings, facility upgrades, and workplace technology across Zipline’s operational footprint.

Zipline operates autonomous logistics (robotics + aviation) with distributed launch sites and field operations; IT failures at site handoff directly affect launch cadence, safety monitoring, and customer deliveries. You will create the operating cadence, decision gates, and launch-readiness criteria that ensure network, security, AV, access control, endpoints, and support processes are deployable and operable at scale. This role reports to the Director of IT.

The role is based in South San Francisco with a hybrid/on-site expectation: ~3 days/week onsite at the primary office. Work will include occasional off-hours coordination around site launches or incident mitigations.

What You'Ll Do

Own end-to-end IT program delivery for office/site openings, relocations, facility upgrades, and workplace tech launches from intake through operational handoff and 90-day stability. You are the single owner accountable for meeting launch-readiness criteria. Create and operate the IT intake, prioritization, capacity-planning, and portfolio cadence used by IT leadership to commit to timelines and tradeoffs; deliver weekly program status that drives resourcing decisions.

Build and maintain project plans with clear owners, milestones, dependencies, SLAs, and risk mitigations; reduce unplanned rework through continuous improvement. Coordinate cross-functionally with Facilities, Real Estate, Construction, Workplace, Security, Finance, People, Field Ops, and external vendors to align schedules, procurement lead times, and operational gates; own escalation to senior stakeholders when trades are required. , installation completion date, first-call resolution rate, post-launch incident rate).

Ensure solutions are supportable, secure, documented, and instrumented for operational monitoring before handoff; establish runbooks, on-call handoffs, and a 30/60/90-day support stabilization plan for each launch.