About Zipline Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably.

Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth.

Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About You the Role Zipline’s delivery network depends on clear decisions, reliable operating data, and effective handoffs among Commercial, Operations, Product, Data, Finance, and field teams.

As an Operations Ghostbuster, you will find recurring friction in those workflows and build practical systems that help teams execute. This is an owner role, not a coordination role. You will prioritize problems by business impact, delivery-network risk, and operating priorities; diagnose root causes; ship fixes; and measure improvements in speed, conversion, decision quality, and execution reliability.

What You’Ll Do

Identify high-impact bottlenecks in commercial, operations, and field workflows, including manual handoffs, unclear ownership, missing metrics, stalled decisions, and weak follow-through. Prioritize workstreams using business impact, delivery-network risk, and operating priorities. Turn ambiguous problems into scoped workstreams with accountable owners, milestones, operating mechanisms, and measurable success criteria.

Build dashboards, automations, trackers, and workflows that resolve immediate friction and can scale with the business. Own workflow improvements end to end, from diagnosis and stakeholder alignment through implementation, iteration, adoption, and performance review. Partner across Commercial, Operations, Product, Data, Finance, and field teams to improve execution across Zipline’s delivery network.

Use operating data to measure changes in cycle time, conversion, decision quality, follow-through, and execution performance. What You’ll Bring 6+ years of experience in operations, business operations, growth, GTM, strategic programs, product operations, revenue operations, logistics, marketplace operations, or a comparable execution environment. 2–4 years in a high-growth technology, SaaS, marketplace, logistics, or similarly fast-moving company where you shipped work with tangible business impact.

Strong analytical judgment and the ability to turn messy data into practical decisions, priorities, and measurable operating improvements. Fluency with Salesforce, HubSpot, BI tools, spreadsheets, low-code automations, workflow systems, or internal operating dashboards. Ability to influence stakeholders without formal authority across sales, marketing, operations, product, data, finance, or field teams.