(Senior) Customer Success Manager

com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products— Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform.

com helps brands show up where it matters most. com to power more than 225,000 partnerships that deliver measurable business results. com : As Customer Success Manager, you will be an incredible product expert!

This involves utilizing our software suite to build stronger more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem and being a critical thinker will have you shining and growing every day at Impact.

What You'Ll Do

: Platform Knowledge : Run platform training and can consult on contracts, finance, ad tracking, and reporting. Account Management: Coordinate strategic initiatives with direction from manager. Customer Communications: Coordinate communication including customer facing messaging regarding initiatives, outages, marketing efforts, etc.

under the guidance of the manager. ensures clients communication including email, ticketing, and slack is documented in SFDC. Escalation Management: Distill feedback from clients and manage creation of all necessary documentation, including JIRA ticket, project trackers, and SFDC.

Project/Task Management: Follow established processes for ticket creation and project tracking utilizing JIRA, Project Plans, SFDC, Coordinates status updates from key stakeholders under the guidance of manager. Commercial Efforts: Coordinate all renewal and expansion opportunities. What You Bring: 2-4 years customer service experience, preferably B2B.

Candidate with more experience could be considered as Senior Customer Success Manager. Bachelor's Degree (Business, Marketing or related field a plus) Consistent track record of providing stellar support to customers.

Benefits And Perks

com, we believe that when you’re happy and fulfilled, you do your best work.

Benefits

package that supports your well-being, growth, and work-life balance. Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.

Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year , with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.

Compensation

, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval. Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.