JOB PERFORMANCE STANDARD – Self Storage Assistant Manager SKILLS, KNOWLEDGE PERSONAL CHARACTERISTICS: The following attributes are desirable for job success: computer literate, ability to communicate both verbally and in written form effectively, safety conscious, preference for sales, ability to work well under pressure, organizational skills, self-motivation and self-direction, exhibit excellent customer service attitude and a willingness to connect and build rapport with residents and prospects. Partner well with peers, supervisor, and corporate office support team. Ability to deliver superior customer service.

SUMMARY OF FUNCTIONS: The Self Storage Assistant Manager performs the basic functions of the Property Manager in his/her absence and/or while working together under the Property Manager’s guidance supervision.

Responsibilities

are to ensure efficient operation of one or more sites. Duties include maximizing sales occupancy, controlling delinquencies, self-storage unit sales, U-Haul Operation/Sales, Marketing, required custodial functions, minor maintenance functions perform other duties as assigned.

: Promotes rentals by competently handling telephone and personal inquiries and providing information to customers and potential customers. Builds extended and repeat rentals by resolving customer problems effectively and in a timely manner. Assists Property Manager in maintaining sound financial controls and achieving financial goals by managing cash and balancing receipts.

Collecting funds, posting payments and making bank deposits. Completing new renter and vacate transactions properly. Fills out forms and reports as assigned by Property Manager.

Effectively utilizes computer systems. Consistently applies the company philosophy, policies and procedures. Open and close the office daily on time.

Participates in collecting past due accounts properly. Monitors security system and acts quickly to resolve security questions and problems. Ensures that company standards of cleanliness are met or exceeded by keeping the office, available units, property grounds rest rooms clean/orderly.

Cleaning vacated units on a timely basis. Cleaning exterior areas and grounds, and takes necessary action to meet company appearance standards.

Requirements

to Property Manager. Re-supplies the facility and performs emergency minor maintenance as required. Monitors contract maintenance work being done while on duty and reports status to Property Manager.

Manages U-Haul operations, truck rentals, truck cleaning, truck/trailer parking, U-Haul transactions and reservations accordingly timely. Communicates non-biased with peers, supervisors, customers, vendors, etc. via verbal, phone and/or electronic communication.

Additional Skills and Competencies: Skill in interacting with the public and providing customer service. Ability to communicate effectively, including handling telephone calls efficiently and relaying messages accurately. Basic understanding of computer systems and exposure to computers desirable.

Able to perform light maintenance and clean-up work. Basic Mathematic skills. Able to work with minimum direct supervision.

Job Relationships/Communication Contacts with supervisor Internal employees and home office Customers and potential customers Vendors and suppliers Local officials and agencies Business organizations ORGANIZATIONAL RELATIONSHIP : Reports directly to the Storage Property Manager. Works with community team members including the Regional Manager, corporate support team, staff members of other sister communities, outside vendors and service providers.

: Hours of Work : 40 hours per week Travel: Overnight travel may be required for annual conference and other training/company events.