Ocean Import Coordinator

Mallory Alexander International Logistics , a global third-party logistics (3PL) provider, is seeking a Logistics Professional to join our growing team. In this role, you will serve as the primary point of contact for customers, overseas agents, and business partners, helping ensure ocean import shipments move smoothly from start to finish. You will play a key role in providing excellent customer service, coordinating shipment details, and maintaining accurate, up-to-date shipment information.

Responsibilities

Coordinate and manage ocean import shipments from booking through final delivery. Monitor shipment status and proactively track cargo movement from origin to destination. S.

g. AMS or ISF filings). Communicate with overseas agents, steamship lines, customs brokers, trucking companies, warehouses, and customers to ensure smooth shipment execution.

Prepare, verify, and transmit arrival notices and delivery instructions. Ensure all destination handling fees are paid so shipments can be picked up within free time. Resolve shipment delays, holds, demurrage, detention, and other operational issues promptly.

Report delays or any disruptions to our customers, including the appropriate customer service account manager and supervisor.

Requirements

Update operating system with associated milestones and events. Collaborate with accounting regarding billing discrepancies, credit holds, and customer invoicing.

Qualifications

: 2+ years of experience in ocean import freight forwarding. Knowledge of sea carrier practices, Incoterms, import documentation, and international trade regulations. Strong organizational, communication, and problem-solving skills.

Proficiency with freight forwarding systems (CargoWise experience required) and Microsoft Office applications. Ability to manage multiple priorities and deadlines in a fast-paced environment, both on a team and independently.

Benefits

00, depending on your experience.

package that includes medical, dental, and vision insurance, a 401(k) plan, and paid time off (PTO). Work Environment This is a hybrid role , requiring 4 days per week in the office and 1 remote workday each week , offering a balance of in-person collaboration and work-from-home flexibility Why Mallory Alexander? Mallory Alexander International Logistics is a leading full-service logistics provider established in 1925.

S. and 3 in Asia, Mallory Alexander supports manufacturers, retailers and other suppliers in the storage and shipment of their valuable cargo, and we do it with confidence–on time, with care, everywhere.

and a family environment, an environment where our dedicated employees are able make an impact on our customers' experience. If you are based in California, we encourage you to read this important information for California residents linked here .

Compensation

, robust