People, Generalist

Knak is a mission-driven company Why? Because our time is limited, our competition is fierce, and our margin for error is small. For us to have the greatest impact on the world, we need to be laser focused on our core mission, which is...

Empowering people to be creative. That’s why Knak exists. We are a world-class enterprise email and landing page creation platform with a focus on making successful and happy customers by providing them with an incredibly powerful, yet easy to use creation platform.

Our industry leading SaaS solution is built by Marketers, for Marketers. We know that it’s the small things that make the biggest impact and that emails and landing pages are where the rubber hits the road when it comes to Marketing Automation. We change the way Marketers work by making them more efficient, while improving conversion rate of their campaigns and helping them stay on brand.

Oh, and we have a bit of fun while doing it, too! The Role We're looking for a proactive, detail-oriented, AI-forward Generalist to join our Employee Success team. In this role, you'll be the operational backbone of our People function, ensuring every stage of the employee lifecycle runs smoothly while helping create an exceptional employee experience.

You'll partner with employees, and cross-functional teams to deliver scalable people programs, maintain operational excellence, strengthen our employer brand, and continuously improve the way we work. If you thrive at the intersection of people, systems, process improvement, and employee experience, we'd love to meet you.

Responsibilities

Own day-to-day People Operations across the employee lifecycle, including onboarding, offboarding, HR systems, employee records, and policy administration. Deliver an exceptional employee experience by providing timely support and coordinating key people programs and lifecycle events. Support and grow Knak's employer brand through recruitment marketing, employee storytelling, and employer branding initiatives.

Create engaging internal communications using Knak's platform to keep employees informed, connected, and aligned. Partner with the Office Manager to plan and execute employee events, culture initiatives, and engagement programs. Maintain HR compliance by managing documentation, supporting audits, and ensuring adherence to employment legislation and company policies.

Maintain HRIS data integrity and provide people reporting and insights to support informed decision-making. Support recruitment during busy hiring periods and vacation coverage by coordinating interviews, candidate communications, and recruitment administration. Serve as a trusted resource for employees, providing day-to-day HR guidance while maintaining confidentiality.

Continuously improve People Operations by identifying opportunities to streamline processes and leverage AI and automation.

Requirements

Highly organized with exceptional attention to detail Strong communication and stakeholder management skills Ability to balance critical thinking with hands-on execution in a fast-paced environment with evolving priorities Strong analytical and problem-solving skills with comfort interpreting People data and trends Experience using AI tools and automation to improve workflows, documentation, reporting, or employee experience a strong asset

What We Offer

At Knak we have four foundational pillars. Culture, customers, product and growth.