Jahnel Group’s mission is to provide the absolute best environment for software creators to pursue their passion by connecting them with great clients doing meaningful work. We get to build some of the most complex and compelling applications for our clients located across the country. We’re a fast-growing INC 5000 recognized company, yet we still work as a very close-knit team (100+ employees).

We’re growing like crazy, and if you’re looking for the next place to call home, hit us up for a beer or coffee. Who We’re Looking For We're looking for a Software Business Analyst to join our team. This is a highly collaborative, customer-facing role where you'll work directly with clients, stakeholders, developers, QA engineers, and product teams to transform business needs into well-defined software solutions.

Requirements

into actionable user stories that development teams can confidently deliver.

gathering through testing, demonstrations, and continuous product improvement.

Facilitate discovery sessions, stakeholder interviews, workshops, and workflow analysis to understand business processes and identify opportunities for improvement.

, and detailed acceptance criteria within Agile environments. Create process flows, wireframes, mockups, and supporting documentation that help development teams understand proposed solutions. Maintain requirement traceability throughout the software development lifecycle.

Serve as the primary point of clarification for developers during implementation. Collaborate closely with QA teams to define test plans, user acceptance testing (UAT) scenarios, and feature validation.

. Lead software demonstrations with clients and stakeholders, gather feedback, and refine

as needed. Communicate requirement updates, project risks, scope changes, and timeline impacts across cross-functional teams. Analyze client feedback, support requests, and product usage trends to identify usability improvements and future enhancements.

Continuously evaluate existing workflows and recommend improvements that enhance user experience and overall product quality. Occasionally travel (up to 10%) for client discovery sessions, workshops, or meetings.

Comfortable collaborating with software engineers, QA teams, Product Owners, and business stakeholders. Experience creating process flows, user journeys, wireframes, or mockups using tools such as Lucidchart, Miro, Balsamiq, or similar. Familiarity with relational databases and the ability to understand data structures and business logic.

Understanding of SQL and the ability to read or analyze queries is preferred.

Responsibilities

Partner directly with external clients and internal stakeholders to gather, analyze, and document business and software

Qualifications

5+ years of Business Analyst experience within software development environments. Proven experience writing user stories and acceptance criteria in Agile/Scrum teams. Strong experience working directly with external clients and business stakeholders.

Excellent communication, facilitation, presentation, and relationship-building skills. Experience with Agile project management and ticketing tools such as Jira, YouTrack, or similar platforms. Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.