Treatment Coordinator / Premium Sales executive

Join the Future of Private Dentistry at Zental Treatment Co‑ordinator / Premium Sales executive –London - Full‑time At Zental, we create calm, high-performing environments where exceptional teams deliver outstanding patient care. We are seeking an experienced Treatment Co‑ordinator / Premium Sales executive to join our London based practices - a commercially driven, patient‑focused professional who excels at guiding patients through their treatment journey and converting enquiries into accepted care. This role is central to the patient experience and practice performance, ideal for someone who combines strong sales capability with warmth, professionalism, and a deep understanding of private dentistry.

About Us Zental is a boutique, fully private dental group with an Outstanding CQC rating and an exceptional 87% score in the latest Great Place to Work survey. Our practices are designed as calm, contemporary sanctuaries - beautiful, spa-like environments that allow you to focus on what matters most: delivering exceptional patient care. Our teams are hand-selected for their warmth, skill, and genuine compassion.

At Zental, you will feel supported, inspired, and proud of the work you do. This is a rare opportunity to join a state-of-the-art private dental environment and develop your career within a high-performing clinical team. Guided by CALM - Community, Authenticity, Leadership, Mindfulness — Zental offers a premium culture where kindness, excellence, and integrity shape every patient experience.

What Your Day Will Look Like You will: Act as the first point of contact for new patient enquiries via phone, email, web, and walk‑ins. Engage with patients to understand their needs, introduce treatment options, and build trust. Conduct face‑to‑face virtual consultations, clearly explaining treatment plans, fees, and finance options.

Proactively follow up on enquiries, treatment plans, and outstanding cases to maximise conversion. Support patients throughout their treatment journey, ensuring continuity and satisfaction. Work closely with clinicians to translate clinical recommendations into personalised patient pathways.

Contribute to business development initiatives and practice growth strategies. Provide front‑of‑house customer support when required. How You Can Thrive at Zental We are looking for more than sales ability alone.

We value emotional intelligence, professionalism, and a genuine commitment to ethical patient care. Essential Experience in a high‑end sales or customer‑focused role. Proven track record of treatment conversion, sales performance and new business development.

Experienced comfortable working to KPIs and target-driven metrics Strong negotiation and closing skills with confidence, discussing treatment options and fees. Exceptional communication skills with a polished, professional manner. Highly organised with strong attention to detail.

IT‑confident, with experience using practice management or CRM systems Positive, motivated, and commercially driven mindset. Desirable Experience within the premium private health care sector and dental in particular. What You Gain by Joining the Zental Community The opportunity to lead within a premium, fully digital private dental environment Progression pathways and ongoing development opportunities based on performance Professional development support and access to Zental Learning Portal DBS covered Employee Referral Scheme with competitive referral rewards Modern, high-spec practices and systems Dedicated Treatment Coordinators supporting ethical case acceptance and patient communication Competitive salary based on experience and skillset The Culture at Zental At Zental, our mission goes beyond dentistry; we help people live healthier, happier, and longer lives.

We live by CALM, the values that define how we work and care for people: Community : We support one another and build uplifting, collaborative teams. Authenticity : We act with honesty, integrity, and compassion.